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New Installation cannot Access Admin Page
- HHouston03
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3 years 3 months ago #210331
by HHouston03
New Installation cannot Access Admin Page was created by HHouston03
Hello,
I am a newbie to Limesurvey. I just completed a new installation of 3.25.7 and when attempting to access the admin page I get the message "404: Not Found Unable to resolve the request "error.php"." We are on a Centos7 server. If there is more info that I can provide just let me know. I appreciate any assistance.
Herman
I am a newbie to Limesurvey. I just completed a new installation of 3.25.7 and when attempting to access the admin page I get the message "404: Not Found Unable to resolve the request "error.php"." We are on a Centos7 server. If there is more info that I can provide just let me know. I appreciate any assistance.
Herman
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- HHouston03
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3 years 3 months ago #210335
by HHouston03
Replied by HHouston03 on topic New Installation cannot Access Admin Page
**I tried a new installation and after entering the database info I was directed to this page without any login access.
survey-test.udmercy.edu/index.php?r=installer/database
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- DenisChenu
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3 years 3 months ago #210339
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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Replied by DenisChenu on topic New Installation cannot Access Admin Page
What is the installaion URL ?
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- HHouston03
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3 years 3 months ago #210346
by HHouston03
Replied by HHouston03 on topic New Installation cannot Access Admin Page
survey-test.udmercy.edu
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3 years 3 months ago #210352
by DenisChenu
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Replied by DenisChenu on topic New Installation cannot Access Admin Page
No, it's false. Review your server config here.HHouston03 wrote: survey-test.udmercy.edu
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- holch
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3 years 3 months ago #210354
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic New Installation cannot Access Admin Page
There is no LS installation under this URL.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- HHouston03
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3 years 3 months ago - 3 years 3 months ago #210360
by HHouston03
Replied by HHouston03 on topic New Installation cannot Access Admin Page
Last edit: 3 years 3 months ago by HHouston03. Reason: add files
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3 years 3 months ago - 3 years 3 months ago #210365
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic New Installation cannot Access Admin Page
Well, then it doesn't make much sense to post the URL, because we can't access it anyway.
What happens when you go to survey-test.udmercy.edu/admin ?
Then you get this error message?
Have you checked if the resources are all there? Sometimes, when uploading via FTP not all files get transmitted.
But, it is difficult to say without seeing anything. This is clearly a server issue and only someone with access to the server will be able to solve this. All our attempts as "outsiders" will be wild guessing.
What happens when you go to survey-test.udmercy.edu/admin ?
Then you get this error message?
Have you checked if the resources are all there? Sometimes, when uploading via FTP not all files get transmitted.
But, it is difficult to say without seeing anything. This is clearly a server issue and only someone with access to the server will be able to solve this. All our attempts as "outsiders" will be wild guessing.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Last edit: 3 years 3 months ago by holch.
The following user(s) said Thank You: DenisChenu, tpartner
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- HHouston03
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3 years 3 months ago #210366
by HHouston03
Replied by HHouston03 on topic New Installation cannot Access Admin Page
Yes when I try to login into the admin account, that's when I get the 404 error page. I will work with my teammates to make the site public. I really appreciate your help. I will update this string once the changes have been made.
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- HHouston03
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3 years 3 months ago #210946
by HHouston03
Replied by HHouston03 on topic New Installation cannot Access Admin Page
We are now public with our test server@
survey-test.udmercy.edu/
again thx for any assistance.
Herman
again thx for any assistance.
Herman
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- jelo
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3 years 3 months ago #210950
by jelo
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic New Installation cannot Access Admin Page
Do you use a plain CentOS7 server? Check if SELinux is activated. If that is the case, try to deactivate SELinux and check again with LimeSurvey. If that will solve the issue, the protection layer of SELinux might need a reconfiguration.
There are other reasons for such issues. Investigating logfiles for errors is recommended.
There are other reasons for such issues. Investigating logfiles for errors is recommended.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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3 years 2 months ago #210956
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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Replied by DenisChenu on topic New Installation cannot Access Admin Page
There are a redirection to error.php done … this redirection are not from limesurvey (and not from centos core) you have something other broking limesurvey reirection.
The valid url is survey-test.udmercy.edu/admin/authentication/sa/login
but since something broke redirect … please review
The valid url is survey-test.udmercy.edu/admin/authentication/sa/login
but since something broke redirect … please review
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.