Welcome to the LimeSurvey Community Forum

Ask the community, share ideas, and connect with other LimeSurvey users!

New Installation cannot Access Admin Page

  • HHouston03
  • HHouston03's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
3 years 3 months ago #210331 by HHouston03
New Installation cannot Access Admin Page was created by HHouston03
Hello,

I am a newbie to Limesurvey.  I just completed a new installation of 3.25.7 and when attempting to access the admin page I get the message "404: Not Found Unable to resolve the request "error.php"." We are on a Centos7 server.  If there is more info that I can provide just let me know.  I appreciate any assistance.

Herman
The topic has been locked.
  • HHouston03
  • HHouston03's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
3 years 3 months ago #210335 by HHouston03
Replied by HHouston03 on topic New Installation cannot Access Admin Page
**I tried a new installation and after entering the database info I was directed to this page without any login access. survey-test.udmercy.edu/index.php?r=installer/database
The topic has been locked.
  • DenisChenu
  • DenisChenu's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
3 years 3 months ago #210339 by DenisChenu
Replied by DenisChenu on topic New Installation cannot Access Admin Page
What is the installaion URL ?

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.
  • HHouston03
  • HHouston03's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
3 years 3 months ago #210346 by HHouston03
Replied by HHouston03 on topic New Installation cannot Access Admin Page
survey-test.udmercy.edu
The topic has been locked.
  • DenisChenu
  • DenisChenu's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
3 years 3 months ago #210352 by DenisChenu
Replied by DenisChenu on topic New Installation cannot Access Admin Page

HHouston03 wrote: survey-test.udmercy.edu

 

No, it's false. Review your server config here.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.
  • holch
  • holch's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
3 years 3 months ago #210354 by holch
Replied by holch on topic New Installation cannot Access Admin Page
There is no LS installation under this URL.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

The topic has been locked.
  • HHouston03
  • HHouston03's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
3 years 3 months ago - 3 years 3 months ago #210360 by HHouston03
Replied by HHouston03 on topic New Installation cannot Access Admin Page
  It is currently on a private network. Please see attached for the page priv
Last edit: 3 years 3 months ago by HHouston03. Reason: add files
The topic has been locked.
  • holch
  • holch's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
3 years 3 months ago - 3 years 3 months ago #210365 by holch
Replied by holch on topic New Installation cannot Access Admin Page
Well, then it doesn't make much sense to post the URL, because we can't access it anyway.

What happens when you go to survey-test.udmercy.edu/admin ?

Then you get this error message?

Have you checked if the resources are all there? Sometimes, when uploading via FTP not all files get transmitted.

But, it is difficult to say without seeing anything. This is clearly a server issue and only someone with access to the server will be able to solve this. All our attempts as "outsiders" will be wild guessing. ;-)

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

Last edit: 3 years 3 months ago by holch.
The following user(s) said Thank You: DenisChenu, tpartner
The topic has been locked.
  • HHouston03
  • HHouston03's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
3 years 3 months ago #210366 by HHouston03
Replied by HHouston03 on topic New Installation cannot Access Admin Page
Yes when I try to login into the admin account, that's when I get the 404 error page. I will work with my teammates to make the site public. I really appreciate your help. I will update this string once the changes have been made.
The topic has been locked.
  • HHouston03
  • HHouston03's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
3 years 2 months ago #210946 by HHouston03
Replied by HHouston03 on topic New Installation cannot Access Admin Page
We are now public with our test server@ survey-test.udmercy.edu/

again thx for any assistance.

Herman
The topic has been locked.
More
3 years 2 months ago #210950 by jelo
Do you use a plain CentOS7 server? Check if SELinux is activated. If that is the case, try to deactivate SELinux and check again with LimeSurvey. If that will solve the issue, the protection layer of SELinux might need a reconfiguration.

There are other reasons for such issues. Investigating logfiles for errors is recommended.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The topic has been locked.
  • DenisChenu
  • DenisChenu's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
3 years 2 months ago #210956 by DenisChenu
Replied by DenisChenu on topic New Installation cannot Access Admin Page
There are a redirection to error.php done … this redirection are not from limesurvey (and not from centos core) you have something other broking limesurvey reirection.

The valid url is survey-test.udmercy.edu/admin/authentication/sa/login
but since something broke redirect … please review

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.

Lime-years ahead

Online-surveys for every purse and purpose