- Posts: 13
- Thank you received: 0
Welcome to the LimeSurvey Community Forum
Ask the community, share ideas, and connect with other LimeSurvey users!
bounce system unused because of smtp errors when sending to bad email addresses
- MooMarc
- Topic Author
- Offline
- New Member
Right when email invitations are sent, I get an error for "bad" emails. For example:
orSending invitations...
Email to XYZ (xyz@xyz.com) failed. Error message: SMTP Error: The following recipients failed: xyz@xyz.com:: Recipient address rejected: Domain not found
Sending invitations...
Email to XYZ (xyz@xyz.com) failed. Error message: SMTP Error: The following recipients failed: xyz@xyz.com:: Recipient address rejected: Recipient address rejected: User unknown in relay recipient table
The problem is that these failures are NOT recorded by LimeSurvey. So it looks like the bounce feature is quite limited and much of the work still has to be done manually. Is this correct?
I'm on Version 2.63.1+170305 (I know, but that's what my University has deployed right now.) Is this any better in a more recent version?
Cheers
- DenisChenu
- Offline
- LimeSurvey Community Team
- Posts: 13597
- Thank you received: 2487
It used response from server via Bounce email.
Here : it's another feature : it can be great to have a automically system to set email as invalid wjen smtp return an error.
Finally : best place : community.limesurvey.org/feature-request/
But if smtp server at this time is broken : it set all email to invalid …
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
- holch
- Offline
- LimeSurvey Community Team
- Posts: 11639
- Thank you received: 2737
Bounce is when the email server on the other side sends an error message, but in your cases it seems like the emails don't even make it out of your server.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
- MooMarc
- Topic Author
- Offline
- New Member
- Posts: 13
- Thank you received: 0
My question was 1 whether my understanding was correct, and 2 if this was changed in more recent versions. From the messages so far, I guess the answers are 1 yes, 2 no.
- DenisChenu
- Offline
- LimeSurvey Community Team
- Posts: 13597
- Thank you received: 2487
DenisChenu wrote: Bounce feature IS bounce feature : not something other …
It used response from server via Bounce email.
Here : it's another feature : it can be great to have a automically system to set email as invalid wjen smtp return an error.
Finally : best place : community.limesurvey.org/feature-request/
But if smtp server at this time is broken : it set all email to invalid …
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
- MooMarc
- Topic Author
- Offline
- New Member
- Posts: 13
- Thank you received: 0