Bonjour la communauté.

Je viens juste vous notifier que je n'arrive pas à me connecter sur la plateforme LimeSurvey depuis mon interface de mon NAS SYNOLOGY RS818+, c'est à dire que je n'ai aucune option comme S'inscrire ou Créer un compte... Je voudrais que vous m'aidiez à vraiment résoudre ce problème.

Tout en vous souhaitant bonne réception, passez une bonne journée.

Hi,
this is the English part of the forum.
Please write in English or use the French part.

Bonjour,
c'est la partie anglaise du forum.
Veuillez écrire en anglais ou utiliser la partie française.

Hello community.

I have just notified you that I cannot connect to the LimeSurvey platform from my interface on my NAS SYNOLOGY RS818 +, that is to say that I have no option like Register or Create an account ... I would like you to help me really solve this problem.

While wishing you a good reception, have a good day.

I would like you to help me really solve this problem.

So this sounds to me that there is no solution to have this running on your Synology.

In any way, I would generally recommend to have this installed on a webspace/webserver that you can get for a couple of Euros/Dollars per month anyway.

Hello.
Thank you holch for your response.
Indeed you are right, we have already installed on a web space / web server, ie on our own server, the server of the company. The problem I am facing now is that I lost the username and password and also the email I used to configure it.
In this case is it possible to recover the existing account or I must necessarily make another payment again to have a new username and password ?

Indeed you are right, we have already installed on a web space / web server, ie on our own server, the server of the company. The problem I am facing now is that I lost the username and password and also the email I used to configure it.

survey-consulting.com/how-to-restore-a-limesurvey-password/
You have lost your password, your username and your email. That is too bad, but the last option (changing the password in the database directly should work, as LS is installed on your own server and you or someone from your company have access to it, I assume)

In this case is it possible to recover the existing account or I must necessarily make another payment again to have a new username and password ?

Yes it is possible, but I am a little bit confused now: You do not need to pay to install Limesurvey CE on your own server. Who did you pay money for this???

Seems more a synology issue, contact synology support.