Hello everyone,

I currently have a problem with the Resume Later function.

I have configured a survey with participants. Each participant has their password (token).

When users click on "Resume later" they have to complete the following steps:
      - Name
     - Password
      - Repeat password
      - Your email address

Once these data are completed, they do not receive the email to access the survey with the progress saved and continue later.

Of course, I have the Resume Later option activated

How can I solve that?

Thanks

> Once these data are completed, they do not receive the email to access the survey with the progress saved and continue later.

Did token email send work ?
What is your LimeSurvey version ?

Hello DenisChenu,

Maybe this is the problem, the server do not sent the mail. I can check this.

Our version of LimeSurvey is 3.2.13 (200415)

Then 1st step : check email settings ...

The error was on the first step, the mail configuration is not correct.

Right now it's working perfect!

Thanks!