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URGENT error page while answering survey

  • Leachawki97
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4 years 11 months ago #194971 by Leachawki97
URGENT error page while answering survey was created by Leachawki97
Hello, i have sent a 375 questions-survey by mail to my participants using the token system. My participants are unable to answer my questionnaire because an error page is appearing to them before they barely reach answering half of it.
Is it because of its length???

Any ideas???

Thank you so much!!!
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  • Joffm
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4 years 11 months ago #194973 by Joffm
Replied by Joffm on topic URGENT error page while answering survey

because an error page is appearing


???? Which error page ????

And which version are you using?


Joffm
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The following user(s) said Thank You: Leachawki97
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  • Leachawki97
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4 years 11 months ago - 4 years 11 months ago #194982 by Leachawki97
Replied by Leachawki97 on topic URGENT error page while answering survey
An error page saying that the session has expired, and to contact the survey administrator. I am using the1.91 version
Last edit: 4 years 11 months ago by Leachawki97.
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  • tpartner
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4 years 11 months ago #194986 by tpartner
Replied by tpartner on topic URGENT error page while answering survey
In that very old version, it may simply be a matter of extending the "Session lifetime" setting in Global configuration --> General.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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  • holch
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4 years 11 months ago #194987 by holch
Replied by holch on topic URGENT error page while answering survey
To be honest, you should not use such an "ancient" version of LS in production. Your version of LS hasn't received updates and bug fixes for many years. It is like still using Windows XP. We are currently at version 4.x, but I recommend version 3.x for production.
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
The following user(s) said Thank You: DenisChenu
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