Hi,

I'm new to this community and I have a question, sorry if it was already asked by someone (I checked and saw nothing...).

I have a list of 250 participants for a survey and sent invitations a couple of days ago. Some participants never received the invitation, and others... yes.

I tested it with 5 of my colleagues (so... same organization, same kind of email, same security level, etc.), and some of them receive it, and others... no.

WHY? Could you help me with that?

I noted that the only ones who received it (among my colleagues) were "new" to the system; I mean, I created their address for the first time in LimeSurvey... and the ones who didn't received it : it was the second or third time that I created their address (after deleting it the first time of course) inside the system... is it possible that the system "recognise" old deleted addresses and refuse it??...

Thank you for your help and sorry for my english.

NaBoCIUSSS

Which LS version?

If you are using 4.x.see here
www.limesurvey.org/forum/installation-a-...t-being-sent-to-user

Maybe it's the missing email status.
Set it manually.

Joffm

Thanks Joffm!

I'm using version 3.22.5

Status email always OK, I checked...

Still a mystery....

Can you provide a screenshot of the participants table including some of the skipped rows? (obfuscate any sensitive information)

Do you have access to the server log ? The in and the out ?

tpartner : I'll try to do this today!

DenisChenu : sorry but... I don't know what you're talking about....

You have multiple part here

1. LimeSurvey send the email to a server
2. This server receive the email by LimeSurey and contact the final sender (or not)
2b. Maybe some other server here.
3. The final server receive the email and put in "New email" box.

You think 1 is broken. I think you pmust have log of action done by 2 and 3.

Thanks DenisChenu... I must clarify that we (my team) are using the version hosted by LimeSurvey (and not by our computers...)... the "online version". Version 3.22.5

I don't know if that change anything about what you said.

I checked in the email options of the server of LimeSurvey and... I'm lost. Looks like I cannot change anything anyway.

Knowing that, do you have actions you would recommend me?....

NaBoCIUSSS wrote: the "online version". Version 3.22.5

Maybe start by this ...


www.limesurvey.org/customer-support/contact-us , because none of us work at LimeSurvey GMBH and can answer to you ...


But i think the best solution are toi use your own SMTP server.

Thanks DenisChenu and thanks for trying...