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Problem: Texts could not be stored. Reloading page.

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6 years 8 months ago #193294 by dakis
Problem: Texts could not be stored. Reloading page. was created by dakis
When I try to save a survey's text elements I get this error message and nothing saves:

Texts could not be stored. Reloading page.

When I try to save a question group, I get a similar error message (and again nothing saves):


Questiongroup could not be stored. Reloading page.


Saving questions seems to be working fine. I tried this with existing/previous surveys and with new surveys, same result.

I am on the latest v4, I tried clearing the cache both from the global settings, and also by deleting the tmp/assets files from the file system. I tried enabling debug mode (both mode 1 and 2) and I get no additional errors displayed, nothing.

In the chrome console I get this error (I've hidden my url for security purposes):
Code:
lstextelements.js:129343 TEXTEDITOR OBJECT TO BE TRANSFERRED: {postObject: {…}} VM10742:1 POST https://xxxxxxxx.com/survey/index.php/admin/survey?sid=513312&sa=saveTextData 406 (anonymous) @ VM10742:1 send @ jquery-3.4.1.min.js:2 ajax @ jquery-3.4.1.min.js:2 s.ajax @ jquery-migrate-3.1.0.min.js:2 (anonymous) @ lstextelements.js:129343 __runAjax @ lstextelements.js:129343 $_post @ lstextelements.js:129343 saveData @ lstextelements.js:129343 (anonymous) @ lstextelements.js:20328 p.dispatch @ lstextelements.js:20328 dispatch @ lstextelements.js:20328 submitCurrentState @ lstextelements.js:129343 (anonymous) @ lstextelements.js:129343 dispatch @ jquery-3.4.1.min.js:2 v.handle @ jquery-3.4.1.min.js:2 trigger @ jquery-3.4.1.min.js:2 (anonymous) @ jquery-3.4.1.min.js:2 each @ jquery-3.4.1.min.js:2 each @ jquery-3.4.1.min.js:2 trigger @ jquery-3.4.1.min.js:2 run @ VM10761 adminbasics.min.js:1 (anonymous) @ VM10761 adminbasics.min.js:1 (anonymous) @ VM10761 adminbasics.min.js:1 baseForOwn @ VM10761 adminbasics.min.js:1 (anonymous) @ VM10761 adminbasics.min.js:1 forEach @ VM10761 adminbasics.min.js:1 (anonymous) @ VM10761 adminbasics.min.js:1 invokeWithErrorHandling @ VM10761 adminbasics.min.js:1 e.$emit @ VM10761 adminbasics.min.js:1 value @ VM10761 adminbasics.min.js:1 clicked @ VM10768 admintoppanel.js:31 oe @ VM10768 admintoppanel.js:31 r @ VM10768 admintoppanel.js:31 Ri.i._wrapper @ VM10768 admintoppanel.js:31 Show 4 more frames VM10761 adminbasics.min.js:1 AdminCore StopLoadingIconAnimation

I've also tried with firefox, same problem.

What else can I do to troubleshoot this?
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6 years 8 months ago #193296 by DenisChenu
Replied by DenisChenu on topic Problem: Texts could not be stored. Reloading page.

dakis wrote: I am on the latest v4,

Can you give the exact number at bottom right of the screen ?
Did you have plugins activated ?

Can you try to import a sample survey from docs directory and try ?

dakis wrote: What else can I do to troubleshoot this?

Maybe report the issue : www.limesurvey.org/community/bug-tracker
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.
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6 years 8 months ago #193298 by dakis
Replied by dakis on topic Problem: Texts could not be stored. Reloading page.

DenisChenu wrote:

dakis wrote: I am on the latest v4,

Can you give the exact number at bottom right of the screen ?
Did you have plugins activated ?

Can you try to import a sample survey from docs directory and try ?

dakis wrote: What else can I do to troubleshoot this?

Maybe report the issue : www.limesurvey.org/community/bug-tracker


I am on Version 4.1.0+200128

I have the same issue if I try to do it in an imported demo survey.

I guess I will report it to the bug tracker, but thanks for the reply.
The following user(s) said Thank You: DenisChenu
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6 years 8 months ago #193310 by DenisChenu
Replied by DenisChenu on topic Problem: Texts could not be stored. Reloading page.
Yes,

Thank you.

For information : i can not reproduce on 4.1.0 github version.

Maybe an issue with language ? Can you check with set your language in english ?
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.
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6 years 8 months ago #193312 by jelo
Replied by jelo on topic Problem: Texts could not be stored. Reloading page.
Is that error occurring with a fresh survey without any new content entered into the text fields? I recommend to submit a bug ticket right away.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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6 years 8 months ago #193313 by dakis
Replied by dakis on topic Problem: Texts could not be stored. Reloading page.
Yeah I have english as default language, so it's not that.

I have now submitted a bug report.
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6 years 8 months ago #193335 by DenisChenu
Replied by DenisChenu on topic Problem: Texts could not be stored. Reloading page.
Ok,

I know about the bug report : bugs.limesurvey.org/view.php?id=15800

Try to find a reason … :/
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.
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6 years 2 months ago #202927 by rvelazco
Replied by rvelazco on topic Problem: Texts could not be stored. Reloading page.
I have the same problem, is there an answer for this issue?

Thanks
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6 years 2 months ago #202934 by holch
Replied by holch on topic Problem: Texts could not be stored. Reloading page.
What version of Limesurvey are you using?

And as you can see in the bug tracker link (bugs.limesurvey.org/view.php?id=15800) this seems not to be resolved yet.

You can add a comment that you encounter the same problem, but please report with your version of Limesurvey.
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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