Dear all,

I created tokens (through creating dummy participants for a survey) and I know from a previous communication I had with your forum.

I entered an email to a dummy participant and sent an invitation. Then I copied the link from the email and I changed the token value with another token from my list but it doesn't work and a message shows up (401: Unauthorized).

I also copied and pasted the token link from the email sent from LS to a word paper and although it works from the email when I click on it in the word paper I cannot enter.

Any ideas why this is happening?

Attached you will find the features I used in this specific survey.

Thank you very much.

Best regards,


Vasilia

Hi,
your second screenshot shows that the survey is not activated. Really?

Yes, it is not activated yet as we are making some last-minute changes.

So the survey needs to be activated in order tokens to work...

Apologies for my dummy question.

Thank you very much for your help!

Bets regards,

Vasilia

No, token controls will work on deactivated surveys but, in that case, you need to be logged in as an admin in whatever browser you are using to access the survey.

Dear tpartner,

Thank you very much for the clarification.

I was logged in as an admin but I could enter only from the email link. From the copied to a word file link I just could not enter.

The same thing happened when I changed the token value in the link and tried again.

Best regards,

Vasilia

I'm sorry I cannot debug something that is copied to MS Word. Is the target URL when clicking on the Word doc the same as in when clicking in the email?