Cannot preview the surveys

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9 months 2 weeks ago #187850 by Agreri
Dear all,

I am facing a problem with all the surveys I have on my list. Once I click to preview a survey (non-active), I enter the first page and then when I click Enter the following message appears:

This page isn’t working

agreri.limequery.com is currently unable to handle this request.

HTTP ERROR 500


Any ideas?

Thank you very much.

Best regards,

Vasilia

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LimeSurvey Partners
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9 months 2 weeks ago #187852 by holch
Replied by holch on topic Cannot preview the surveys
usually Error 500 is an issue with the server configuration, rather than the software itself (of course this can't be excluded completely).

But it seems like you are using the SaaS service of Limesurvey Gmbh. So you should create a support ticket via the "Support" link above in the navigation. Most of us here in the forum are volunteers that help with the OSS software Limesurvey and we do not have any access to the servers of the Limesurvey GmbH. So in this case you need to get directly in touch with them, as they are administrating your LS installation.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
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9 months 2 weeks ago #187853 by jelo
Replied by jelo on topic Cannot preview the surveys
Please ask the support (you seem to host via LimeSurvey GmbH) for help. Perhaps they changed something on the server. It looks like a server issue of LimeSurvey GmbH, which is out of scope for us here in the forum.

The support link can be found at the top of this website. Please login and use the ticketsystem.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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9 months 2 weeks ago #187854 by holch
Replied by holch on topic Cannot preview the surveys
Too slow Jelo, too slow... ;-)

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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9 months 2 weeks ago #187855 by Agreri
Replied by Agreri on topic Cannot preview the surveys
Thank you very much for your help!

I will contact via the support.

Do you know if I still can work on a survey and keep continue the translation I am doing in another language? Will the translations be saved?

Thank you again.

Best regards,

Vasilia

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9 months 2 weeks ago #187858 by mbates
Replied by mbates on topic Cannot preview the surveys
I am having the same issue and I also have the Hosted subscription. Must be a problem on Lime's server.

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9 months 1 week ago #187907 by holch
Replied by holch on topic Cannot preview the surveys
Can we assume that the problem has been resolved?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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9 months 1 week ago #187908 by mbates
Replied by mbates on topic Cannot preview the surveys
Yes. The issue is resolved.

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9 months 1 week ago #187909 by Agreri
Replied by Agreri on topic Cannot preview the surveys
Yes, it has been resolved.

Thank you very much.

Vasilia

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9 months 1 week ago #187932 by ollehar
Replied by ollehar on topic Cannot preview the surveys
Hi,

Yes, we had an internal problem for a couple of hours, a big apology for any issues you encountered, and thank you for your patience.

Olle
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