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Data loss does not understand the reason

  • nickjonson
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5 years 7 months ago #187000 by nickjonson
Data loss does not understand the reason was created by nickjonson
I don't remember if I deleted it wrongly, but today when I checked my data, there was no data left on LimeSurvay. I do not remember if I deleted them or failed. I am very sad. No more backups
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  • DenisChenu
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5 years 7 months ago #187002 by DenisChenu
Replied by DenisChenu on topic Data loss does not understand the reason
And ?

Backup can (or must) be done by your hoster.
If you host yourself : best is to create a backup system.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.
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5 years 7 months ago - 5 years 7 months ago #187011 by cdorin
Replied by cdorin on topic Data loss does not understand the reason
Unfortunately, we cannot do that much if the data has been deleted by your hosting provided. Please contact him and see if he/she has any backup.
In case you are unhappy with the current hosting services, you may always choose another one :).
If you run professional surveys, please choose carefully the right provider.
Manual: manual.limesurvey.org/LimeSurvey_Manual
Bugs tracker: bugs.limesurvey.org/my_view_page.php
If you self-host and need help, contact one of our partners: limesurvey.com
Please do not contact me via PM - thank you.
Last edit: 5 years 7 months ago by cdorin.
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  • holch
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5 years 7 months ago #187056 by holch
Replied by holch on topic Data loss does not understand the reason
Sad to hear. I assume you are not hosted on the SaaS service provided by Limesurvey GmbH.

Now how can you not remember if you deleted or not all answers?

Either you did something, or you didn't. Those answers don't just disappear. So if you did not delete them manually in the LS backend and you did not fiddle with the database, check with your host if they did something to your installation.
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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