Good Day,

Can you please help us to resolve the issue the appears when we tried to login to limesurvey

We used the download resource form this URL www.limesurvey.org/stable-release


Version: edition license


Error message


This page is not working

IP: XXXXXXX redirected you to many times

ERR_TOO_MANY_REDIRECTS


Thank you

najahals wrote: …

Version: edition license
…

? What it this version ? I didn't see it on this page.

version is LimeSurvey CE edition: 3.16.1

Ok, so did you download the CE release?

Where/how do you get that error?

najahals wrote: resolve the issue the appears when we tried to login to limesurvey

If you still receive that issue, check if you're still logged on (PersonLogo/Username shown in the menu).
Try to login via www.limesurvey.org/login and then try to reach the download section.
If you still got issues, try again with a different browser.

@Jelo: I don't think the problem is with the Limesurvey Website, but with their installation.

Must be installation issue.

holch wrote: @Jelo: I don't think the problem is with the Limesurvey Website, but with their installation.

Fine, then the checklist is different

If Limesurvey is installed in a subdirectory, check for htaccess files in the root directory.
Migh case a redirection loop.

I downloaded from the URL www.limesurvey.org/about-limesurvey/download CE Release

I received the error when type the IP web server in URL, although i tried with different browsers but it the same. Thank you

I tired with Google Chrome , IE . Firefox but still receiving the same error . thank you

Please ask your webserver administrator. This sounds more like webserver issue that a LimeSurvey issue. If it is a bug of LimeSurvey you would need to provide information about PHP version and webserver setup. So you would still need to consult your webserver administrator.

here is the versions of software that installed in webserver

PHP: 7.2
Httpd: apache 2
Mysql: 5.4

Do you recommend a specific version ?

Thank you