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Loading error in limesurvey page

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6 years 5 months ago #181870 by najahals
Loading error in limesurvey page was created by najahals
Good Day,

Can you please help us to resolve the issue the appears when we tried to login to limesurvey

We used the download resource form this URL www.limesurvey.org/stable-release


Version: edition license


Error message


This page is not working

IP: XXXXXXX redirected you to many times

ERR_TOO_MANY_REDIRECTS


Thank you
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6 years 5 months ago #181872 by DenisChenu
Replied by DenisChenu on topic Loading error in limesurvey page

najahals wrote: …

Version: edition license
…

? What it this version ? I didn't see it on this page.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.
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6 years 5 months ago #181874 by najahals
Replied by najahals on topic Loading error in limesurvey page
version is LimeSurvey CE edition: 3.16.1
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6 years 5 months ago #181882 by cdorin
Replied by cdorin on topic Loading error in limesurvey page
Ok, so did you download the CE release?

Where/how do you get that error?
Manual: manual.limesurvey.org/LimeSurvey_Manual
Bugs tracker: bugs.limesurvey.org/my_view_page.php
If you self-host and need help, contact one of our partners: limesurvey.com
Please do not contact me via PM - thank you.
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6 years 5 months ago #181883 by jelo
Replied by jelo on topic Loading error in limesurvey page

najahals wrote: resolve the issue the appears when we tried to login to limesurvey

If you still receive that issue, check if you're still logged on (PersonLogo/Username shown in the menu).
Try to login via www.limesurvey.org/login and then try to reach the download section.
If you still got issues, try again with a different browser.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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6 years 5 months ago #181894 by holch
Replied by holch on topic Loading error in limesurvey page
@Jelo: I don't think the problem is with the Limesurvey Website, but with their installation.
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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6 years 5 months ago #181899 by siddharthsusheel
Replied by siddharthsusheel on topic Loading error in limesurvey page
Must be installation issue.
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6 years 5 months ago #181913 by jelo
Replied by jelo on topic Loading error in limesurvey page

holch wrote: @Jelo: I don't think the problem is with the Limesurvey Website, but with their installation.

Fine, then the checklist is different ;-)

If Limesurvey is installed in a subdirectory, check for htaccess files in the root directory.
Migh case a redirection loop.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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6 years 5 months ago #181987 by najahals
Replied by najahals on topic Loading error in limesurvey page
I downloaded from the URL www.limesurvey.org/about-limesurvey/download CE Release

I received the error when type the IP web server in URL, although i tried with different browsers but it the same. Thank you
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6 years 5 months ago #181988 by najahals
Replied by najahals on topic Loading error in limesurvey page
I tired with Google Chrome , IE . Firefox but still receiving the same error . thank you
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6 years 5 months ago #182007 by jelo
Replied by jelo on topic Loading error in limesurvey page
Please ask your webserver administrator. This sounds more like webserver issue that a LimeSurvey issue. If it is a bug of LimeSurvey you would need to provide information about PHP version and webserver setup. So you would still need to consult your webserver administrator.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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6 years 5 months ago #182227 by najahals
Replied by najahals on topic Loading error in limesurvey page
here is the versions of software that installed in webserver

PHP: 7.2
Httpd: apache 2
Mysql: 5.4

Do you recommend a specific version ?

Thank you
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5 years 9 months ago #191205 by sgwood
Replied by sgwood on topic Loading error in limesurvey page
Had same issue when previewing the survey.
Problem occurred on various browsers.

I noticed that I had previously initialised participant table.
I then deleted the participant table and the issue stopped.
I could then preview the survey without problems.
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