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Ranking question causing system hang...

  • DenisChenu
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6 years 1 month ago #179210 by DenisChenu
Replied by DenisChenu on topic Ranking question causing system hang...
There are another issue here …



And i don't found ranking.css and ranking.js in source … can you deactivate ajax mode ?

Else : there are aghon some improvment (with your test file) on javascript :
github.com/LimeSurvey/LimeSurvey/commit/...e032e53bb2ef5de9f246
and
github.com/LimeSurvey/LimeSurvey/commit/...146d9fcbd63937f028e4
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6 years 1 month ago #179212 by edit4ever
Replied by edit4ever on topic Ranking question causing system hang...
I've added the two commits and disabled ajax.

When it gets to the ranking question - it loads the filtered answers but does not allow the ranking options to be selected and sorted. You can move on to the next question group, but cannot interact with the ranking question.
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6 years 1 month ago #179214 by DenisChenu
Replied by DenisChenu on topic Ranking question causing system hang...

edit4ever wrote: selected and sorted. You can move on to the next question group, but cannot interact with the ranking question.

ranking.js seems not loaded

This is really strange
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6 years 1 month ago #179220 by edit4ever
Replied by edit4ever on topic Ranking question causing system hang...
It exists - so that is stange:

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6 years 1 month ago #179232 by DenisChenu
Replied by DenisChenu on topic Ranking question causing system hang...
Yes, but it's not loaded …

Can you check with vanilla template ?
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6 years 1 month ago #179257 by edit4ever
Replied by edit4ever on topic Ranking question causing system hang...
Switched to vanilla - same issue...slightly different console error:

Code:
lslog.js:200 LSLOG TypeError: Cannot read property 'max' of undefined
    at LEMval292 (<anonymous>:826:2789)
    at LEMrel292 (<anonymous>:815:3)
    at ExprMgr_process_relevance_and_tailoring (<anonymous>:22:3)
    at checkconditions (survey_runtime.js:128)
    at HTMLDocument.<anonymous> (survey_runtime.js:23)
    at HTMLDocument.dispatch (jquery-3.1.1.min.js:3)
    at HTMLDocument.q.handle (jquery-3.1.1.min.js:3)
    at pjax.js:420
    at module.exports (pjax.js:465)
    at pjax.js:412
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5 years 10 months ago - 5 years 10 months ago #183500 by Mazi
Replied by Mazi on topic Ranking question causing system hang...
We are currently facing a very similar issue with the latest Version 3.17.2+190408. At one server the ranking.js and ranking.css is not loaded while on another system with the exact same version and test survey it runs fine.

Did you find any explanation for the file not being loaded? My guess is some proxy preventing those files to load but that is just a rough guess.

The issue shows up with all templates we tested and only after a recent update (3.15 to 3.17 if I remember correctly).
Best regards/Beste Grüße,
Dr. Marcel Minke
survey-consulting.com
offlinesurveys.com
Feel free to contact me by email for professional LimeSurvey support!
Last edit: 5 years 10 months ago by Mazi.
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5 years 10 months ago #183503 by DenisChenu
Replied by DenisChenu on topic Ranking question causing system hang...
Ajax mode ?
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5 years 10 months ago #183524 by Mazi
Replied by Mazi on topic Ranking question causing system hang...
Ajax mode was my guess as well but turning it off made no difference.
Best regards/Beste Grüße,
Dr. Marcel Minke
survey-consulting.com
offlinesurveys.com
Feel free to contact me by email for professional LimeSurvey support!
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5 years 10 months ago #183532 by DenisChenu
Replied by DenisChenu on topic Ranking question causing system hang...
And set config to 0 and 2 ?
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5 years 10 months ago #183596 by Mazi
Replied by Mazi on topic Ranking question causing system hang...
I can't test debug mode since I can only access Limesurvey at that system. Why would it make a difference? Because of loading data from assets? I already tried clearing the asset cache.
Best regards/Beste Grüße,
Dr. Marcel Minke
survey-consulting.com
offlinesurveys.com
Feel free to contact me by email for professional LimeSurvey support!
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5 years 10 months ago #183610 by DenisChenu
Replied by DenisChenu on topic Ranking question causing system hang...
Yes, just an idea.
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