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Unavailable text boxes

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6 years 11 months ago #165659 by aaowa
Unavailable text boxes was created by aaowa
Hi first time user of Lime and I think its great. I was working away and everything was fine then when I went to add a question I found the text boxes were not here and I couldn’t add anything to them (See pic).
Sorry if I’m being stupid but everything was working now I can’t add details of the type of question. The screen your seeing is a question I’ve added and gone back into to edit to add the question but I cant.

Thanks for any help Jonathan
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6 years 11 months ago - 6 years 11 months ago #165698 by Joffm
Replied by Joffm on topic Unavailable text boxes
Hi, Jonathan,
usually the first question: which version of LS? (You find it in the lower right corner of the GUI.)
In version 3.x click on it to get a detailled list of your environment.

The only thing that I saw was a slight delay (1sec) before the embedded HTML editor appeared.

Regards
Joffm

P.S. Just now I saw in the changelog of version 3.5.4. this:

-Fixed issue: Ckeditor not showing on IE (kw-pr)

Does this explain your problem?

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Last edit: 6 years 11 months ago by Joffm.
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6 years 11 months ago #165737 by aaowa
Replied by aaowa on topic Unavailable text boxes
That might be the problem as Its version 3.4.4+180305 as the boxes just dont appear at all and never load. I will try updating and get back to you...
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6 years 7 months ago - 6 years 7 months ago #171032 by Fhainer
Replied by Fhainer on topic Unavailable text boxes
I have the same problem... Did you find a solution?

Using Version 3.13.2+180709

thanks
Sebastian
Last edit: 6 years 7 months ago by Fhainer. Reason: added picture
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6 years 7 months ago #171065 by LouisGac
Replied by LouisGac on topic Unavailable text boxes
which browser are you using Fhainer?
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6 years 7 months ago #171084 by Fhainer
Replied by Fhainer on topic Unavailable text boxes
I tested Firefox, Chrome and Edge on different computers.... All the same :/
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6 years 7 months ago - 6 years 7 months ago #171132 by Fhainer
Replied by Fhainer on topic Unavailable text boxes
I did a second test installation just to be sure, also the same problem... I can see the boxes appear for a very short moment, then they disappaer.

Maybe its cause its running it on a windows server (with plesk)?
Last edit: 6 years 7 months ago by Fhainer.
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6 years 3 months ago #176106 by LaDina
Replied by LaDina on topic Unavailable text boxes
Did you manage to solve the problem? I have the same problems using Version 3.15.1+181017.
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6 years 3 months ago #176111 by holch
Replied by holch on topic Unavailable text boxes
Known problem. Deactivate the WYSIWYG editor or set it as Popup and it will work.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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5 years 11 months ago - 5 years 11 months ago #181888 by Fhainer
Replied by Fhainer on topic Unavailable text boxes
Finaly i found a solution, but i dont know why it works...

First thing, ckeditor wasnt in the thirdparty location, so i had to put it manualy. At this point it still doenst work, but if i set debug-mode to 1 suddenly the editor starts to work. Someone has an explanation for this behavior?
Last edit: 5 years 11 months ago by Fhainer.
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5 years 11 months ago #181902 by DenisChenu
Replied by DenisChenu on topic Unavailable text boxes
With debug at 1 : it don't use asset manager (if i remind).
Maybe something related here ?

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