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URL Link To my Survey doesn't work

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7 years 5 months ago #165148 by Djulian
Hi everyone, sorry I'm not sure where to post this topic, anyway here is my situation :

I've created a survey thanks to Limesurvey hosted, it is finished and activated succesfully but the URL link that I was given is not working. My survey is in open access, I specified no participant restriction, but when I send the link to a friend to let him try it, it doesn't work...
The link is https://localhost:8080/limesurvey/index.php/718415?lang=fr


Here is a screenshot to show that the survey is indeed activated and that it is the exact URL I've been given

Please I need some help, I need this for an university research, it's very important....

Thank you







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7 years 5 months ago - 7 years 5 months ago #165156 by Joffm
Hi, Djulian,
this link seems to be a link to your local computer

https://localhost:8080/limesurvey/index.php/718415?lang=fr


Is your LS installed locally via XAMPP?

To share your survey it has to be installed on a web server.

Best regards
Joffm

And please: DO NOT CROSSPOST
Nickko answered already in the French section.

Volunteers are not paid.
Not because they are worthless, but because they are priceless
Last edit: 7 years 5 months ago by Joffm.
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7 years 5 months ago #165183 by Djulian
Ok sorry for the crosspost, I wasn't sure where post this topic so I thought one verison for english pseakers and on in french would be the optimal option haha

Thanks for the answer and btw it is installed via WAMP, which I thought was like a server where everybody could fill my form... I don't know how to install it on a web server
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7 years 5 months ago #165184 by holch
WAMP or XAMPP is a webserver, on your own computer. You can access it from your computer via localhost, and in some cases via IP within your local network.

However, it should NOT be possible to access your computer from the internet, because of security issues. You don't want that.

You will need to rent a webserver / webspace with a hosting company. They will give you a webserver (watch out that your package covers all the requirements of Limesurvey) and then install Limesurvey on this webserver. Your questionnaire is not lost. You can export it as .LSS file and import it on the new installation that is accessible via the internet.

Packages like WAMP or XAMPP are for development purposes and for testing on your own computer, but not for an productive environment.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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7 years 5 months ago #165191 by jelo
You might choose the hosting here on LimeSurvey.org.
www.limesurvey.org/editions-and-prices/l...-prices-professional

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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7 years 5 months ago #165193 by holch
If I understood the post in the french forum correctly, he/she is looking for free hosting, which will probably not work out. If you want to run LS reasonably well, you probably have to spend at least 5-10 Euro per month for a half decent hosting company.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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7 years 5 months ago #165226 by Djulian
Thanks for the answers now it's clear I get it :)
Indeed I don't really feel like paying god knows how much just for a form... And it's not supposed to be available for a long time, I will give my research paper in end of April so it would for just a month, I don't even know if I can rent a webserver for just a month.

So the FREE pack for LimeSurvey won't give me a webserver ?
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7 years 5 months ago #165229 by Djulian
So if I understand correctly, I need to choose a hosting from LimeSurvey (let's say the free pack, because... You know I'm a student...^^' ) + host it on a web server (like OVH, Nick told me there was a cheap version for about 2€) and then my form will be available online ? (but for just 25 participants no more)

Right ?
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7 years 5 months ago - 7 years 5 months ago #165230 by holch
Well, unfortunately life isn't free and most things cost money. There are exceptions and limesurvey is one of it. You can download it totally free of charge! Isn't that nice of the developers? All the work they put into the software and you don't have to pay a dime! This is the community edition, the software you can download and install on a web server, for free. And there are no limitations with this version. However, the evil people who are offering webspace though, they want money for their service. Each month! So you have this option. Download limesurvey community edition for free and find a hosting company where you can install and run limesurvey on.
Or you can go with limesurvey pro, which is the SaaS version of limesurvey. The good guys from limesurvey offer you a hosted version of limesurvey. So you don't have to install anything. You just log in and create or import your questionnaire. But, as we learnt before hosting companies want money for their services and they even want it from the good guys from limesurvey. Crazy, I know! :-)
So they are charging you a few bucks to cover their costs and earn a little something, so they can continue to develop the software for free. Now because they are generally good guys, they even offer you a free package, with some limitations. Now it is up to you to decide: go the self-hosted route and find yourself a hosting company. They will rent you a web space for just one month to two, don't worry.
Or you go with the specialists from limesurvey with a hosting that is specialized on limesurvey, from the guys that develop limesurvey. It is up to you. For just one project, during one month I'd probably go with limesurvey pro hosting, because it is the quickest and hassle free approach. Especially as you don't seem to have a lot of experience in installing a web application (no offense).

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
Last edit: 7 years 5 months ago by holch.
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7 years 5 months ago #165231 by Djulian
I understand that even if you are good guys it would be counter productive for you to advise a hosting company other than limesurvey :)
But as nice as you can be, I'm a student which means I don't have much money as you can guess. Now having the free pack limit the responses to 25 participants which isn't great so I'm kind of stuck :') The pro version seems to be a good option (you defend it pretty well btw), but there are several kinds that can be very expensive for me and you didn't mention which one would be suitable for my issue... The only one I could afford would be the basic one, for one month, is this pack offering a hosting ? I mean if I take it, I won't have to rent a web server, find a hosting company or anything ?
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7 years 5 months ago - 7 years 5 months ago #165233 by Joffm

I understand that even if you are good guys it would be counter productive for you to advise a hosting company other than limesurvey


Of course not, because nobody of us is employed at Limeservice. We all have our own Limesurvey Free Edition hosted somewhere (own server, or shared server of a web hoster). You see, I pay €8,00 monthly for my website, php, mysql, databases, unlimited traffic, 6 domains, e-mail, security, and so on.
And as holch said

unfortunately life isn't free

.

You have several options:
1. You have to invest time.
Best for you, as you always repeat that you are not willing to invest money into your future:
Do your survey paper-pencil. Run around and ask people. Afterwards type the data into a spreadsheet and analyse them.

2. You have to invest brains.
There are a lot of web hosting packages, e.g
www.whtop.com/top.10-alexa-ranking/country-fr
www.1and1.fr/hebergement-web
Here you get everything you need, "php", "mysql", 25 databases, ... for €0,99(month)
Of course you have to upload the Limesurvey package and install it.
But that's easy if you take the time to read something about it.

3. You have to invest some more money.
That's the very easy way for somebody like you without knowledge.
Use the Limeservice Starter edition for €29,00, the basic edition only allows 25 respondents.

But the more I read here the more I am sure, you should do it "paper-pencil". It's really the cheapest way.

Joffm

Volunteers are not paid.
Not because they are worthless, but because they are priceless
Last edit: 7 years 5 months ago by Joffm.
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7 years 5 months ago #165234 by Djulian
Having no knowledges about informatique doesn't make an idiot you know... I'm trying. That's nice to answer my questions and help me, I always thank you for it, but no need to tell me things like I'm a lazy retard (" you are not willing to invest money into your future", " somebody like you without knowledge"). Maybe you meant no offense but the way of telling this and jumping to these conclusions is offensive.
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7 years 5 months ago - 7 years 5 months ago #165235 by holch

Djulian wrote: I understand that even if you are good guys it would be counter productive for you to advise a hosting company other than limesurvey :)


No, not really. Because as you can see from my forum signature, I am not member of Limesurvey GmbH, the guys behind the Limesurvey Pro offer. I am a volunteer here in the forum and I am doing this on my spare time. I am not earning money with this and I am not getting any comission for recommending LimesurveyPro.

In my job I use survey tools as well, but generally not Limesurvey. We use survey systems that cost several thousand Euros per year. So why am I doing all this? Because I was a student as well and when I wrote my theses I would have been more than happy to have something like Limesurvey at my hand. But back then either LS did not exist or I didn't know about it.

So today I find it great that there is an open source survey tool with all these features, that you can download for free. Yes, you have to pay for the hosting, but generally this is nothing too expensive.

So I support the project by moderating the forum, giving help to others through the forum, help translating, creating bug reports, etc.

But as nice as you can be, I'm a student which means I don't have much money as you can guess.


I totally get it. As I said, I was once a student too. But let's be honest, as a student we sometimes spent money on stuff that could be invested a lot better.

And this seems to be for your thesis or something, so investing a few bucks in your future would be probably a good idea, to get the best results.

Now having the free pack limit the responses to 25 participants which isn't great so I'm kind of stuck :') The pro version seems to be a good option (you defend it pretty well btw), but there are several kinds that can be very expensive for me and you didn't mention which one would be suitable for my issue... The only one I could afford would be the basic one, for one month, is this pack offering a hosting ? I mean if I take it, I won't have to rent a web server, find a hosting company or anything ?


Well, as I don't know what your requirements are, I can't tell you what you need. We know very little about your project.

Yes, 25 participants is quite low. But the free version is probably not meant for production use, but rather for potential clients to test the offer and then decide if it is for them or not. At the end of the day the guys from the Limesurvey GmbH are doing this for a living.

If you do not need more than 1000 responses per month (1000 questionnaires completed by respondents) and not more than 250MB of files to upload, the Basic one is good enough.

I don't find it particulary expensive, for me it says it costs R$ 89 or roughly 22 Euros. So in most countries in the EU this is probably the value of 4-6 drinks when you go out at night. This is 1-2 drinks less per Saturday during 4 weeks. Going with the Limesurvey PRO hosting is the easy solution, if you don't want to spend much time and don't want to worry about anything.

But there is also another option, hosting it on your own webspace, as Joffm mentioned as well. However, watch out with that offer that Joffm mentioned, the 0,99 Euro per month seem to be only if you go for the 12 months (not very good in french). But you can see that getting a server to host your survey is not all that expensive, if your project is not huge. But we can't tell, because we know nothing about it (how many participants, how long is the questionnaire, how many respondents at a time would you expect, etc).

I host my website for about 8 Euros at allinkl.com and this handles Limesurvey just fine. If you don't have many respondents, you can probably also go with a smaller package, but it has to have PHP and MySQL.

My normal Limesurvey installation runs on a managed VPS which costs about $ 25,00, so that is quite a bit more expensive, but will also be able to hold higher loads and gives you more freedom. But I think it would be overkill for you.

Just find yourself a half decent hosting company and install Limesurvey on this.

So if you are willing to invest some of your time and brain, as Joffm said, you will be able to get Limesurvey up and running in no time and the cost should be more than reasonable. You don't have to spend more than 5-10 Euros per month for hosting, if at all. 2-3 beer less, remember? ;-)

Now it is up to you. You could also try to go with one of those free hosters out there, but I honestly wouldn't recommend it, because you generally get what you pay for and they are generally not very reliable and often have ridiculous limitations.

You don't want to loose respondents. Someone that is halfway into filling in the questionnaire when it breaks down will most probably not start over again, especially as I assume that they will not get rewarded for doing it.

Installing Limesurvey has become pretty easy with the web installer that guides you through the process. But if you are doing the installation of a web application for the first time, you might have to read a little bit in the manual and the forum here.

But in general, the installation can be done in about 5-10minutes, including the download of the Limesurvey zip file and the upload to the server.

So in case of the self hosting Limesurvey is completely free for you (as long as you don't want to use the ComfortUpdate feature, which you would have to pay for, but you can always update manually, investing a bit more of your time), you only would pay the hosting company for providing you with the necessary webspace.

If you run into problems, the forum here usually giving quick response if you explain your problem well.

By the way: You CAN get a webserver for free from Limesurvey. Actually you already seem to have it. The Limesurvey Xampp package comes with the webserver already and you can install it on your computer. But this is meant for testing and development purposes, and not for production. You don't want your personal computer as the production server, because you don't want your computer to be accessible from the internet for everyone.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
Last edit: 7 years 5 months ago by holch.
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7 years 5 months ago #165236 by holch
One other thing: Many universities offer an account to Limesurvey (or some other survey software) for free to their students. You migh want to have a look into this as well.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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7 years 5 months ago #165237 by holch

Djulian wrote: Having no knowledges about informatique doesn't make an idiot you know... I'm trying. That's nice to answer my questions and help me, I always thank you for it, but no need to tell me things like I'm a lazy retard (" you are not willing to invest money into your future", " somebody like you without knowledge"). Maybe you meant no offense but the way of telling this and jumping to these conclusions is offensive.


You might want to rethink this. No one here is saying that you are lazy or an idiot.

All Joffm and I are doing is showing you the different alternatives you have and all have their advantages and disadvantages (in the light of a very limited budget):

Alternative 1: Limesurvey Pro hosting
+ Easy to get it running (only need to register and pay)
+ Don't have to worry about anything and you get support from Limesurvey GmbH directly
- More expensive than the other two alternatives

Alternative 2: Selfhosting Limesurvey
+ Limesurvey software is totally free for download
+ Relatively cheap, need to get your own webspace
- you need to spend some time on installing Limesurvey on your own webspace

Alternative 3: Paper & Pencil
+ Very, very cheap. But actually, if you factor in the printing it might not come out that cheap anymore, depending on the length of your survey and the number of participants
- Very, very labor intensive. You'll spend a lot of time interviewing people, typing up responses and put it into excel.

I wouldn't even consider alternative 3 today, but Joffm brought it up and it can be the cheapest version. But I wouldn't think of going down that route.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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