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email invitation 504 gateway timeout

tangoforge
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8 years 2 weeks ago #157420 by tangoforge

email invitation 504 gateway timeout was created by tangoforge

Hi,

I've been trying for several hours to send an invitation to 138 participants.

Every time I get:

"504 Gateway Time-out
nginx"

especially annoying since I can't save the email to try later.

Is this a limesurvey server problem and I wait, or is there some chance I have done something wrong that I can fix?

thank you!

Violet

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holch
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LimeSurvey Community Team

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8 years 2 weeks ago #157423 by holch

Replied by holch on topic email invitation 504 gateway timeout

Sounds very much like a problem on your server. You should speak to the administrator of your server.

Help us to help you!

Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
Always provide a LSS file (not LSQ or LSG).

Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

The following user(s) said Thank You: DenisChenu

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DenisChenu
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LimeSurvey Community Team & Official Partner

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8 years 2 weeks ago #157457 by DenisChenu

Replied by DenisChenu on topic email invitation 504 gateway timeout

Sending email take time , then you must send less email by batch (50 is the default) or add time for PHP script.
You can try extensions.sondages.pro/mailing-manageme...-email-in-one-click/ for an alternative solution (sending email one by one => no time issue).

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.

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