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problem with subscription update

khatiashvili1993
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7 years 10 months ago #155932 by khatiashvili1993

problem with subscription update was created by khatiashvili1993

I have a trouble using BASIC package for my installation , even though I paid the price of BASIC package (2017-06-14). I have the new invoice on the website but still I can’t use BASIC package features, only FREE package is available.
Let me know what to do to activate the BASIC package for my installation , for which I have paid.
If you need any farther information from me let me know

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ollehar
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7 years 10 months ago #155945 by ollehar

Replied by ollehar on topic problem with subscription update

Hi!

Sorry for your problem, it will be fixed right now. May I ask how you paid the latest invoice?

Olle

The following user(s) said Thank You: khatiashvili1993

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khatiashvili1993
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7 years 10 months ago #155982 by khatiashvili1993

Replied by khatiashvili1993 on topic problem with subscription update

thanks.
My problem is already fixed.
I paid the latest invoice by bank transfer to an account which i've received by email.

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ollehar
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7 years 10 months ago #155986 by ollehar

Replied by ollehar on topic problem with subscription update

Hi,

Yes, by me.

Well, that explains the problem. Our system does not detect when you change payment type. We'll work on that. Did you pay the first invoice with credit card, or SEPA?

Olle

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