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403 Error when trying to editing survey

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8 years 11 months ago #142730 by c8rls
Using Limesurvey Version 2.53+161004

When I try to change the Template or any element on a current survey I am getting a 403 Error, I am making an assumption that this is a file permission error.

I have checked the permissions and they all seem fine, any idea which folder I should focus my attention to check the permissions are OK or is there something else I should be considering?

Or as these surveys were written quite a while ago is there a way to export them and reimport them as I really need to change the survey template to a responsive version?

Thanks in advance of any advice.
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8 years 11 months ago #142742 by LouisGac
Replied by LouisGac on topic 403 Error when trying to editing survey
Are you using SELinux?
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8 years 11 months ago #142745 by c8rls
To be very honest I am not sure its Cpanel back end for the hosting account, how would I check if it is SELinux?
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8 years 11 months ago #142746 by DenisChenu
I see some 403 error due to server restriction in URL.

Maybe best is too look at the server error log at same time ?

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8 years 11 months ago #142747 by LouisGac
Replied by LouisGac on topic 403 Error when trying to editing survey

c8rls wrote: To be very honest I am not sure its Cpanel back end for the hosting account, how would I check if it is SELinux?

forums.cpanel.net/threads/how-to-make-su...isnt-enabled.530421/
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8 years 11 months ago #142749 by c8rls
The server error log isn't showing any errors with relation to the Limesurvey
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8 years 11 months ago #142750 by LouisGac
Replied by LouisGac on topic 403 Error when trying to editing survey
I think you should also open a thread in the CPanel forum.
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8 years 11 months ago #142753 by DenisChenu
When i found a 403 error , it was on cpanel restriction. It' 2 year ago, don't remind where (but we have some error log).

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8 years 11 months ago #142754 by c8rls

LouisGac wrote:

c8rls wrote: To be very honest I am not sure its Cpanel back end for the hosting account, how would I check if it is SELinux?

forums.cpanel.net/threads/how-to-make-su...isnt-enabled.530421/


I have had to put this to the server hosts and I will revert when I have the answer to this.
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8 years 11 months ago #142762 by c8rls

LouisGac wrote:

c8rls wrote: To be very honest I am not sure its Cpanel back end for the hosting account, how would I check if it is SELinux?

forums.cpanel.net/threads/how-to-make-su...isnt-enabled.530421/

The server is cloudlinux, we are not using SELinux.

Which folder would I be best to take a closer look at to see if any files have the wrong permissions, or could this be an issue with the Surveys being built a long while ago, on older versions of LimeSurvey? If so is it possible to export them, delete them and start a fresh but not loose the current data?
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