Hello Folks,

I did a new install of LimeSurvey. The install went well except towards at the end I got an error message: "No input file specified" after the installation. I followed the instruction on the 'Troubleshooting guide and changed 'urlFormat' => 'get' in /application/config/config.php

I can now get to the admin login screen but keep getting "Incorrect username and/or password!" message when I try to login. The 'Forgot password" option is not working also. Here's the details of my install:

LimeSurvey version: 250plus-build160620
Database: MySQL
PHP Version: 5.4
Tried it on Google Chrome and IE 11 - same result.

I did another re-install and that did not help either.

Any suggestion on how I can resolve this issue? Thanks in advance for your help.

Lintu

Wanted to add that I created a general user within the database user table and was able to login with that. But without being able to login as an admin, the site is useless. Already spent 5/6 hours troubleshooting

As far as I know you can reset the admin account. This should be described in the manual.

But what happened? Do you not remember the password and login you created?

Did you reinstall into the same database? Then it is no suprise that it did not help. If you delete the database as well, it should work.

The "forgot password" option only works if you configured the email settings, which you can only do after your first login.

Here a few hints. They might be for older versions, but actually it should work for 2.5 as well, I think:

www.limesurvey.org/forum/installation-a-...reset-admin-password
www.limesurvey-consulting.com/how-to-res...limesurvey-password/

Hello holch,

Thank you very much for your response. No, I do remember the ID/PW that I used during the setup but the system was not taking it.

Did you reinstall into the same database? Yes, but before the second install, I had deleted all the DB tables.

I believe there was an issue with the install. Because the user table did not have an entry for the administrator account. I have added that to the user table now and was able to login as the admin user. But unfortunately, the admin user does not have the proper permission associated to it. Do you know the SQL query that I can use to update all the related tables to give the admin the right permission/privilege?

Thanks!!

I was able to resolve this issue by creating the admin user with the right permission in the database user table. Closing this ticket.

Thanks for the help.