I have a problem with sending mail by SMTP. the error "SMTP Connect () error" appears when I send an email

I enabled the SMTP Debug in the email.php file that is in the "Config" screen directory but nothing comes out. Whereis the debug out?

I use the version 2.50+ Build 160219

Do you know what happend?

Thank you

José

github.com/PHPMailer/PHPMailer/wiki/Trou...connect-to-smtp-host

In general PHPMailer debug is shown when sending invitation.

Denis

Thank you very much, but I don´t see the "debug".

I changed "$ mail-> SMTPDebug" 2 ($ mail-> SMTPDebug = 2;) and nothing appears on screen. Keeps coming just the same mistake.

I attached a screenshot.

I was changing the "$ mail-> SMTPDebug in /application/config/email.php Is there?

Thank you

before 2.50 , you must use www.limesurvey.org/manual/Global_settings#Email_settings

Maybe it's need to be fixed in 2.50.

Denis

Thanks but my version es 2.50+ Build 160219

Sorry,

my sentence is unclear ....

With 2.50 : same settings must show error (but here : it seems the SMTP server can not be contacted) or more information (set to Always to have more information)

IF you don't have any information when set to always : MAYBE there are an issue/bug in 2.50.

Denis

Since the SMTP connection suddenly isn't working anymore I would search for any change on the server or network-environment.

Where is the Server with Limesurveyr and where is the SMTP server in the network? Are there admins which you can ask for changements in the last days? E.g. a simple firewall block of a port will give you this kind of error.

Thank you Denis.

I have opened an feature request on the Bug Tracker ( ID 11318)

Hi josegovia . I'm unsure this part is readed.

Did you try with the GUI settings to ?
If yes : add it to the bug.

Hi Denis.

The Versión 2.50+ Build 160219has not in the GUI settings for SMTP debug.

Are you sure ?




But seems to have a bug (in 2.06 too)

Thanks Denis.

Yes, my version has it :woohoo:

It is a little different, (see attached).

Well this is the debug:

El envío del correo a Josdo (XXXX@gmail.com) falló por el siguiente motivo: SMTP Connect() se falló.<li>Trazado de la salida del SMTP:</li><pre>2016-06-02 17:27:15 SERVER -> CLIENT: 220 Servidor de correo de la Universidad Complutense de Madrid 2016-06-02 17:27:15 CLIENT -> SERVER: EHLO cawi.hst.ucm.es 2016-06-02 17:27:15 SERVER -> CLIENT: 250-lamina.sim.ucm.es 250-PIPELINING 250-SIZE 15728640 250-VRFY 250-ETRN 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN 2016-06-02 17:27:15 CLIENT -> SERVER: AUTH LOGIN 2016-06-02 17:27:15 SERVER -> CLIENT: 502 5.5.2 Error: command not recognized 2016-06-02 17:27:15 SMTP ERROR: AUTH command failed: 502 5.5.2 Error: command not recognized 2016-06-02 17:27:15 CLIENT -> SERVER: QUIT 2016-06-02 17:27:15 SERVER -> CLIENT: 221 2.0.0 Bye SMTP Connect() se falló. </pre>

[MOD: I deleted the email address. Please do not post email addresses in the forum as they can be harvested for spam purposes]

You server don't accept AUTH LOGIN. maybe you need to use SSL or TLS only.

Denis

Thank you very much for the help.

Finally the error was for the password.

Best regards