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Reminders are not working

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9 years 4 months ago - 9 years 4 months ago #135717 by kfrese
Running 160506 build and reminders do not seem to be working. It seems to be treating it like the initial invite, rather than a reminder.
The error is correct for a initial send, but not for a reminder. I'm really not happy with the new version of Lime...seems like a lot of issues.

Warning
There were no eligible emails to send. This will be because none satisfied the criteria of:

having a valid email address
not having been sent an invitation already
not having already completed the survey
having a token
Last edit: 9 years 4 months ago by kfrese. Reason: remove code tag
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9 years 3 months ago #135723 by Ben_V
Replied by Ben_V on topic Reminders are not working
The best is probably to open a ticket in LS bugtracker

Which LS version were you running before v2.5 ?

BTW, if you need a rock solid LS version you may want to (re)install the previous but currently maintened version 2.06 lts . With some special cares, I think it would be possible to use your current (or a clone of) 2.5 database (obviously, backup & backup again).
May someone from LS dev team advise about this process.

Benoît

EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
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9 years 3 months ago #135724 by kfrese
Replied by kfrese on topic Reminders are not working
Ben,

Thanks for the response. Honestly, I don't know the version prior to 2.5, but I have generally kept my installation up to date on a regular basis. In other words, I did not leap from some very old version to this. It was also pretty solid prior to this upgrade and now it is a complete mess. The new UI is not great (IMHO) and I'm having all sorts of functionality problems (see my other post).

Kent
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9 years 3 months ago #135725 by Ben_V
Replied by Ben_V on topic Reminders are not working
Kent,
you will find several 3 months old posts about how to downgrade from v2.5 to v2.06. Sounds possible and if you can clone db & files you've got nothing to loose to dive into some tests...

LS 2.06 lts is a trustful solid version, with available high-quality responsives themes like TFR and Skeletonquest.
LS core team is working hard to make 2.5 definitively stable, but probably this process... requires some additional weeks.

Benoît

EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
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