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White page on admin login

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10 years 7 months ago #131937 by realerror
White page on admin login was created by realerror
Hi there,
I already installed limesurvey on my local machine and everything works fine.
Now, I tried to install it on rented webspace. I just got the login data for a new mysql-db and ftp connection. The installation was successfull and I can open mydomain.tld/limesurvey/index.php.
But I can't open mydomain.tld/limesurvey/admin. It redirects me to mydomain.tld/limesurvey/index.php/admin/authentication/sa/login.

It's just a white page (tried different browsers). There is no error message and I can see some html within the sourcecode. I tried to fix it myself and found a possible solution (changed urlFormat to get), but obviously I wasn't successfull.

Would be glad if you could help me,
ty!
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10 years 7 months ago #131938 by realerror
Replied by realerror on topic White page on admin login
Hi,
I found something.

I deleted this part in lime-admin.css
Code:
.welcome .panel { position: relative; top: 50px; opacity: 0; box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.16), 0 2px 10px 0 rgba(0, 0, 0, 0.12); }

After removing those lines in /tmp/assets/????/ (found the reference within the html code) I can see the dialog. Strange that this behaviour didn't occur with my local installation.

This is probably a dumb question: Is my installation online broken? Did I miss something?
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10 years 7 months ago #131939 by realerror
Replied by realerror on topic White page on admin login
ok, seems to be broken. Many js errors :(

What could have gone wrong? I don't see how a new installation could help.
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10 years 7 months ago #131941 by holch
Replied by holch on topic White page on admin login
Often not all files get uploaded (happens frequently with FTP).

Make sure that you have all the files uploaded.

Also make sure that you have all requirements regarding PHP, etc. on this hosting plattform.
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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10 years 7 months ago #131949 by realerror
Replied by realerror on topic White page on admin login
Hi, thanks for your answer.
I figured out that my web space is running php 3.3.29, the installer recommends at least 3.3.3. I'm trying to get it updated.

Follow up question: I used filezilla with default settings. There were over 8000 files uploaded, and the number in "files successfully completed"-tab matched the total number of files. Is there a setting or something similar that could ensure completeness?
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10 years 7 months ago - 10 years 7 months ago #131952 by elissa
Replied by elissa on topic White page on admin login
I've just installed the new LS and have the same problem, i.e. blank admin screen after the installation. I used FileZilla with binary transfer mode to transfer files through ftp. PHP 5.3.29-1.
Elzbieta Lesinska
LS voluntary Polish translator and supervisor
Last edit: 10 years 7 months ago by elissa. Reason: PHP version added
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10 years 7 months ago #131953 by ollehar
Replied by ollehar on topic White page on admin login
Minimum requirement is PHP 5.3.3. Please upgrade.
The following user(s) said Thank You: elissa
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10 years 7 months ago #131954 by elissa
Replied by elissa on topic White page on admin login
Hi olle,
I upgraded and it works! Thanks a lot.
Elzbieta Lesinska
LS voluntary Polish translator and supervisor
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10 years 7 months ago - 10 years 7 months ago #131974 by realerror
Replied by realerror on topic White page on admin login
Hi,
I upgraded too (now running php 5.5) and deleted all tables. Then I reuploaded a fresh copy and installed limesurvey again with a new table prefix.

I still have an error: When I try to save something, for example something in the global settings, I get this error:
Code:
Service Temporarily Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

I can hit F5 and the page does respond, but my settings arent saved. I cant set up a survey or questions :(
Last edit: 10 years 7 months ago by realerror.
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10 years 7 months ago #131997 by holch
Replied by holch on topic White page on admin login
Hmmm, isn't PHP 5.3.29-1 > 5.3.3 or am I getting something wrong?
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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10 years 7 months ago #132009 by elissa
Replied by elissa on topic White page on admin login
Hmm, I'm not so good in versions but I upgraded to PHP 5.5 ;). Anyway, during the installation LS checked the requirements and they were OK.
Elzbieta Lesinska
LS voluntary Polish translator and supervisor
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