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Why HTML tags do not recognized in Email templates?

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9 years 6 months ago #124630 by mahyar01
Why HTML tags do not recognized in Email templates? was created by mahyar01
Hi,
I use HTML editor for formatting Email templates. and everything seems OK when generating template.
But when I want to send EMAIL the body of email is full of html tags and also after sending, All the html tags are display in receiver's email.
It seems that limesurvey send source of the template as message's body.
what can I do for this?
in addition... my base language is not English. It is Persian.
thanks in advance.
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9 years 6 months ago #124631 by holch
Replied by holch on topic Why HTML tags do not recognized in Email templates?
Have a look at the "Edit survey setting" screen, if "Use HTML format for token emails?" is set to "yes"?


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Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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9 years 6 months ago #124636 by mahyar01
Replied by mahyar01 on topic Why HTML tags do not recognized in Email templates?
Thanks Holch
That was the problem. I set it to "yes" and now it is ok.
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9 years 6 months ago #124679 by holch
Replied by holch on topic Why HTML tags do not recognized in Email templates?
Great that it was so simple to solve.
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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