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You have exceeded the number of maximum access code validation attempts.

nayan9718
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3 weeks 1 day ago #275111 by nayan9718

You have exceeded the number of maximum access code validation attempts. was created by nayan9718

Please help us help you and fill where relevant:
Your LimeSurvey version: 5.6.56
Own server or LimeSurvey hosting: Own Server
Survey theme/template:
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Hi Everyone,I am facing an issue with LimeSurvey where participants are intermittently receiving the following error:

"You have exceeded the number of maximum access code validation attempts. Please wait 10 minutes before trying again."

Environment

LimeSurvey: 5.6.56
PHP: PHP-FPM
PHP-FPM workers: 192
Web server: Nginx
Database: PostgreSQL
Architecture: Nginx is running as a reverse proxy in front of LimeSurvey
Number of participants:
- Approximately 40 concurrent participants when one service is running
- Approximately 80 concurrent participants when two services are running in parallel

Nginx configuration

Code:

proxy_read_timeout 720s;
proxy_connect_timeout 720s;
proxy_send_timeout 720s;

underscores_in_headers on;

proxy_buffer_size 32k;
proxy_buffers 8 16k;

For everyone's reference, I am also sharing the related LimeSurvey bug report below:
[url] bugs.limesurvey.org/view.php?id=17695 [/url]Could you please confirm whether this issue is also present in LimeSurvey version 5.6.56, or if it has already been fixed in this version?Any suggestions or guidance would be greatly appreciated. Thank you.

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