Welcome to the LimeSurvey Community Forum

Ask the community, share ideas, and connect with other LimeSurvey users!

Restart older survey / import

More
3 days 16 hours ago #272499 by janvanloh
  Please help us help you and fill where relevant:
LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen]
Own server or LimeSurvey Cloud:
Survey theme/template:
==================
(Write here your question/remark)Please help us help you and fill where relevant:
LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen]
Own server or LimeSurvey Cloud:
Survey theme/template:
==================
(Write here your question/remark)Please help us help you and fill where relevant:
LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen]
Own server or LimeSurvey Cloud:
Survey theme/template:
==================
(Write here your question/remark)Please help us help you and fill where relevant:
LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen]
Own server or LimeSurvey Cloud:
Survey theme/template:
==================
(Write here your question/remark)Hello.

I have an issue with a survey that i imported. 

It was uploaded fine, but then, when I try to activate or work on it, an unexpected error says, Unexpected Application Error!Cannot read properties of undefined (reading '0')TypeError: Cannot read properties of undefined (reading '0')

See jpg.  

Attachment not found

 

Attachment not found

 

Attachment not found



Can anyone help me out on this?

Thanks all!

J

Please Log in to join the conversation.

More
2 days 12 hours ago #272535 by holch
Replied by holch on topic Restart older survey / import
There are a couple of issues with your post, which will prevent from being able to help you.

1. Instead of answering the standard questions when starting a new post, you copied them 4x but did not answer them once.

(Write here your question/remark)Please help us help you and fill where relevant:
LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen]
Own server or LimeSurvey Cloud:
Survey theme/template:
==================

From your initial screenshot, I can assume that you are on the hosted Limesurvey instance (SaaS), so you most probably are on a fairly recent 6.x version of LImesurvey. But these are assumptions. It is best to tell us what version you use.

2. There seem to be several attachements that can't be found. Maybe there is valuable information in it for this case? I don't know.

3. You did not mention where this old version comes from. What version of Limesurvey, which format? I assume LSS?

But you are a paying customer of Limesurvey Pro Hosting, so you can also open a support ticket with them. Because if this is a server issue, there is very little we can help with.

But based on the description of the issue (or the lack thereof) it is difficult to even evaluate where to start troubleshooting.

Ideally you post the LSS of the old survey that you imported, so we can do the same and see if we can reproduce the issue.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

Please Log in to join the conversation.

Moderators: holchtpartner

Lime-years ahead

Online-surveys for every purse and purpose