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Deleted all responses, Response Counter does not reset
10 months 2 weeks ago #228377
by Tataob
Deleted all responses, Response Counter does not reset was created by Tataob
Please help us help you and fill where relevant:
Your LimeSurvey version: Version 5.3.13
Own server or LimeSurvey hosting:
Survey theme/template: Fruity
==================
I published a survey and tested it a few times. Then I deleted all my trial responses, but the Response Balance still counts my previous attempts as responses. Is there any way to reset this?
If not - Is there any way to count only those responses as responses, who pushed the final 'submit' button?
Thank you in advance
Your LimeSurvey version: Version 5.3.13
Own server or LimeSurvey hosting:
Survey theme/template: Fruity
==================
I published a survey and tested it a few times. Then I deleted all my trial responses, but the Response Balance still counts my previous attempts as responses. Is there any way to reset this?
If not - Is there any way to count only those responses as responses, who pushed the final 'submit' button?
Thank you in advance
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10 months 2 weeks ago #228378
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Deleted all responses, Response Counter does not reset
I assume you are talking about the SaaS service provided by Limesurvey GmbH, correct?
In this case you will have to open a support ticket, because here in the forum we are generally users helping other users and we have no insights into how the servers of the SaaS service work.
That being said, you should read the FAQs because it explains pretty well how responses are counted. And deleting respones won't help to reset the count. They have been registered valid responses in your account und thus count towards your "allowance". Otherwise you could get around the limit by running the survey, export the first responses, delete them and then have the follow allowance again. So any response counts, they don't know if these are tests or not.
Also, even started but not finished responses count to this allowance.
www.limesurvey.org/support/faq/37-limesu...re-responses-counted
So if you have a lot of dropouts, your allowance can go down quite quickly, as any survey that has been started counts as half a response.
In this case you will have to open a support ticket, because here in the forum we are generally users helping other users and we have no insights into how the servers of the SaaS service work.
That being said, you should read the FAQs because it explains pretty well how responses are counted. And deleting respones won't help to reset the count. They have been registered valid responses in your account und thus count towards your "allowance". Otherwise you could get around the limit by running the survey, export the first responses, delete them and then have the follow allowance again. So any response counts, they don't know if these are tests or not.
Also, even started but not finished responses count to this allowance.
www.limesurvey.org/support/faq/37-limesu...re-responses-counted
A survey is taken and completed => 1 response
A survey is taken and only partially completed => 0.5 response
A dataset is manually added by an administrator => 1 response
A partially completed survey is marked as finished by an administrator => 0.5 response
So if you have a lot of dropouts, your allowance can go down quite quickly, as any survey that has been started counts as half a response.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The following user(s) said Thank You: Tataob
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10 months 2 weeks ago #228379
by Joffm
Volunteers are not paid.
Not because they are worthless, but because they are priceless
Replied by Joffm on topic Deleted all responses, Response Counter does not reset
So you obviously use one of the LimeSurvey plans.
And depending on the plan you have
free: 25/month
basic: 1000/month
expert: 10000/year
enterprise: 100000/year
Read here in the FAQs how responses are counted.
[url] www.limesurvey.org/support/faq/37-limesu...re-responses-counted [/url]
And of course deleting responses does not affect the balance.
Otherwise you could circumvent the limits
So, to answer your questions
Joffm
And depending on the plan you have
free: 25/month
basic: 1000/month
expert: 10000/year
enterprise: 100000/year
Read here in the FAQs how responses are counted.
[url] www.limesurvey.org/support/faq/37-limesu...re-responses-counted [/url]
And of course deleting responses does not affect the balance.
Otherwise you could circumvent the limits
So, to answer your questions
It is automatically resetted according to your plan.Is there any way to reset this?
You read above how responses are counted.Is there any way to count only those responses as responses, who pushed the final 'submit' button?
Joffm
Volunteers are not paid.
Not because they are worthless, but because they are priceless
The following user(s) said Thank You: Tataob
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