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Invitations to participants with empty subject and body
2 years 6 months ago #204838
by plafeber
Invitations to participants with empty subject and body was created by plafeber
Hello all,
Yesterday I sent out survey invitations to 80 recipients. Today I hear that people received an email with empty subject and nothing in the body. In this case, I have added 2 attachments. They did arrive.
I have tested the invitation on myself first before sendding it out to the 80 recipients. It went fine. After the problem, I ran a couple of tests. With 2 recipients, I believe it was fine. When I sent it to one of the 80 recipients only, the email looked fine. It's alsmost as if there is an issue when you send invitations in batch. Possibly only when you have attachments, I have yet to verify that.
Has anyone ever experienced something like this?
I checked the bottom of the page for the version;
LimeSurvey
Version 4.3.10+200812
I hope that's the latest one because I am not sure how to update it well without the auto updater, which I don't have.
Regards,
Philip.
Yesterday I sent out survey invitations to 80 recipients. Today I hear that people received an email with empty subject and nothing in the body. In this case, I have added 2 attachments. They did arrive.
I have tested the invitation on myself first before sendding it out to the 80 recipients. It went fine. After the problem, I ran a couple of tests. With 2 recipients, I believe it was fine. When I sent it to one of the 80 recipients only, the email looked fine. It's alsmost as if there is an issue when you send invitations in batch. Possibly only when you have attachments, I have yet to verify that.
Has anyone ever experienced something like this?
I checked the bottom of the page for the version;
LimeSurvey
Version 4.3.10+200812
I hope that's the latest one because I am not sure how to update it well without the auto updater, which I don't have.
Regards,
Philip.
Attachments:
The topic has been locked.
2 years 6 months ago #204882
by plafeber
Replied by plafeber on topic Invitations to participants with empty subject and body
I have found out what the problem was. It was not related to attachments or the email system. It was related to a batch import of participants through CSV.
The import I did was something like this;
firstname;lastname;language
Philip;Lafeber;English
It was imported without a hitch. In the Participants overview, under language, it said "English".
Only when I noticed that my test participant, set up manually, had "en" under language did I realise the system could not determine the language to select when sending out the invitations. By batch editing them all and changing it to the drop-down value "English" was it displayed in the Participants table as "en" and the invitations came out ok.
I think this means that an additional feature is needed in the import feature; validate the contents of the language column and either reject incorrect input or keep the language setting empty for every line in the import file containing unexpected values. Can anyone help to deliver this as input for development please?
The import I did was something like this;
firstname;lastname;language
Philip;Lafeber;English
It was imported without a hitch. In the Participants overview, under language, it said "English".
Only when I noticed that my test participant, set up manually, had "en" under language did I realise the system could not determine the language to select when sending out the invitations. By batch editing them all and changing it to the drop-down value "English" was it displayed in the Participants table as "en" and the invitations came out ok.
I think this means that an additional feature is needed in the import feature; validate the contents of the language column and either reject incorrect input or keep the language setting empty for every line in the import file containing unexpected values. Can anyone help to deliver this as input for development please?
Attachments:
The topic has been locked.
2 years 6 months ago #204891
by Joffm
Volunteers are not paid.
Not because they are worthless, but because they are priceless
Replied by Joffm on topic Invitations to participants with empty subject and body
As a first step you could update the manual.
At the moment there is:
It should be sufficient to mention that the "language code" has to be entered.
Joffm
At the moment there is:
manual.limesurvey.org/Survey_participant...ants_from_a_CSV_fileLanguage: You can select here the default language of the survey for the respective participant;
It should be sufficient to mention that the "language code" has to be entered.
Joffm
Volunteers are not paid.
Not because they are worthless, but because they are priceless
The topic has been locked.
2 years 6 months ago - 2 years 6 months ago #204894
by jelo
community.limesurvey.org/bug-tracker/
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic Invitations to participants with empty subject and body
I recommend to submit that as bug report via the bugtracker.plafeber wrote: Can anyone help to deliver this as input for development please?
community.limesurvey.org/bug-tracker/
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Last edit: 2 years 6 months ago by jelo.
The following user(s) said Thank You: DenisChenu, plafeber
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2 years 6 months ago #204926
by DenisChenu
And if possible check with 3.X or your limeservice account.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Invitations to participants with empty subject and body
+1jelo wrote:
I recommend to submit that as bug report via the bugtracker.plafeber wrote: Can anyone help to deliver this as input for development please?
community.limesurvey.org/bug-tracker/
And if possible check with 3.X or your limeservice account.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.