After updating the apache (2.4.39)with latest version and openssl(1.1.1b) and TLSv1.3

Unable to login in backend as an admin.

it just redirecting to same page.

In log file showing information.

Kindly let us know, what needs to be done.

DON'T USE REPORT THIS TO HAVE QUICKEST ANSWER !

shru123 wrote: Kindly let us know, what needs to be done.

A root cause analysis?

With the current level of information your issue cannot be solved.

You should open a bugticket and provide as much information as possible.
www.limesurvey.org/community/bug-tracker

The LimeSurvey version and the PHP version used will be most important.

An easy way to narrow down causes might be to install a fresh LimeSurvey next to your current installation.

How to get fresh limesurvey.

After clicking on the above link as provided.

How to raise a bugticket

How to get fresh limesurvey.

Step 1: Download it
Step 2: Install it
Step 3: Check if the problem persists.

Do we need to pay again.

Do we need to pay again.

shru123 wrote: Do we need to pay again.

?

To download ?
www.limesurvey.org/stable-release
No …

Please find the attachments.

Kindly let me know how to fix the issue.

Do we need to pay again.

You never pay for downloading Limesurvey. It is available for download here on the website, free of charge.

The only times you might pay for it is when you use the SaaS offerings from Limesurvey GmbH (Professional Hosting packages) or when you pay for the comfort update option. In both cases, you can get support from them through the "Support" link in the main navigation. Just open a bug ticket.

shru123 wrote: Please find the attachments.

Kindly let me know how to fix the issue.

You have an issue in your server with session.save_path : not reletaed to limesurvey.