Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. -
Professional support
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Plugins, theme and development
. I don't answer to private message.
Mostly a problem for SaaS-customers, which cannot modify settings.
So exposing these settings via GUI is crucial for LimeSurvey GmbH. Allowing customers to use FTP or having an Web-based filemanager will cause trouble too.