If I understand the requirements correctly, this should do the trick. Use a different code for "Don't know" in Q2 and a slightly different relevance equation for Q2.
Hi, Tony
thanks for your fast reply.
for our calculation on the site, the "DK" code is set if we want to exclude that from the calculation.
Would there be a way for me to keep that code?
it looks like it's not the newest version. it tells me that i can update. But it gave me the same error message when i tried to click on "3-Click ComfortUpdate"