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Submission Fails Due to Time or Inactivity Limit

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1 day 12 hours ago #273688 by CX-HUB
LimeSurvey version: LimeSurvey Cloud Versão 6.16.5
Own server or LimeSurvey hosting: LimeSurvey hosting
Survey theme/template: Fruity
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Hello,Some members of my remote fieldwork team have reported that LimeSurvey now appears to impose either a time limit on how long a questionnaire can remain open before submission or an inactivity time limit. Once this limit is reached, attempting to submit the answers results in a message indicating that the allowed time has been exceeded, and the submission is not completed.As my team is decentralised, I do not yet have screenshots (which I am currently waiting for). However, I would like to know whether this is a known or recurring issue and how it can be addressed or prevented. I do not want such a limit in my projects.Thank you 🫶🏻

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12 hours 38 minutes ago #273692 by Joffm
Hi,
as a paying customer of the Cloud-Version, hosted by LimeSurvey GmbH, you should open a support ticket.

We, the volunteers of the forum, do not have much insight in this.

Joffm

Volunteers are not paid.
Not because they are worthless, but because they are priceless

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