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1 day 11 hours ago #273594 by academicprojectlsr
Please help us help you and fill where relevant:
Your LimeSurvey version:  LimeSurvey Cloud   Version 6.16.4
Own server or LimeSurvey hosting: LimeSurvey
Survey theme/template: Fruity_twentythree (DEFAULT)
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(Write here your question/remark) 
I have added questions with images (Uploaded directly from my device) with single choice buttons. I am able to see those images in the questions in my desktop, however, some respondents viewing the survey on their mobiles are unable to view the images, while others are. 

I used the upload image option provided in the menu. Moreover, this issue does not occur for everyone, and even for me a few days ago, the images were visible.

Would really appreciate some help on this ASAP. Thanks !






 

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3 hours 50 minutes ago #273620 by holch
I think you will need to provide a LSS file so that helpers can have a look how the images where implemented. And ideally a link to test as well.

Also: Are there any patterns in those that can and those that can't see the image?

Because it obviously works, just not for everyone. So we need to find out, why it doesn't work for some.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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