Please help us help you and fill where relevant:
Your LimeSurvey version: 5.X
Own server or LimeSurvey hosting: Local
Survey theme/template:
==================

Greetings,

I tried to set up limesurvey email. But I keep getting "SMTP Error: Could not authenticate."
I am using the same SMTP host and user on another application and it is working fine.

As it shown in the attachment I set everything, yet I still get the same error. 

Your help is appreciated. 

I don't think that an unencrypted connection is working these days. You should try StartTLS. And since you mention you used other mailclients with this emailaccount you better compare the connection details around SMTP with the ones in LimeSurvey.

I have tried StartTLS and compared the settings and its all the same. When I try StartTLS it gives me "SMTP Error: Could not connect to SMTP host".
Is there something need to be enabled or changed in configuration?

is it normal that when I do "send test email" this window shows up with "your-email@example.net" instead of the email I already set?

That is probably the default site admin email.

 

Hello,
I have same issue, Do you have any solution for this? I'm using exchange server on local.
I don't use SMTP encryption.

Adding this code to \limesurvey\application\third_party\phpmailer\src\PHPMailer.php

public $SMTPOptions = array(
'ssl' => array(
'verify_peer' => false,
'verify_peer_name' => false,
'allow_self_signed' => true
)
);