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Error 404 for statisctics_user/action - V 5.3.2

  • butbi2022
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2 years 6 months ago #226355 by butbi2022
My LimeSurvey version: 5.3.2
Own server or LimeSurvey hosting: Shared hosting server
Survey theme/template: Skellvanilla
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Recently I upgraded my LimeSurvey installation from 3.28 to 5.3.2. Before that I clone the existing installation in other folder to keep a backup. Everything works fine. However, on the new version (5.3.2) if I click on the public statistics site with the same path structure I receive the 404 error: Unable to resolve the request "statistics_user/action". 
On the old system it still works fine. 
I tried on other server with V 3.28 and V.5.3.2 and there is error with V5. 
Can someone help me to resolve the issue? Any hint is very appreciated.
Thank you.
Butbi

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  • holch
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2 years 6 months ago #226360 by holch
The 404 error means "Not found". So my guess would be that you are missing some files on LS 5.3.2.

How did you upgrade? Manually or via Comfort Update?

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2 years 6 months ago #226361 by holch
By the way, the latest version is 5.3.5. Maybe there was a file missing in 5.3.2 or a bug, who knows?

All in all, I would first try it with the lastest version and make sure that the files in the Zip file are all on the server (Uploading via FTP sometimes misses a few files, not too uncommon).

If you are using the latest version, all files are where they should be and the problem still persists, it is time to create a bug report.

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  • butbi2022
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2 years 6 months ago #226366 by butbi2022
Replied by butbi2022 on topic Error 404 for statisctics_user/action - V 5.3.2
Thank you for your response.
I updated from 3.28 to 5.3.2 with Comfort Update. I did it with the both systems on 2 different servers. And I just updated to 5.3.5 also with Comfort Update but the problem still persists. I guess it is a bug.

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  • Joffm
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2 years 6 months ago #226368 by Joffm
This is reproducable in the SaaS Version 5.3.4.
So, file a bug report.

Joffm

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  • butbi2022
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2 years 6 months ago #226419 by butbi2022
Replied by butbi2022 on topic Error 404 for statisctics_user/action - V 5.3.2
I've reported the bug. Hope it will be resolved.
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