Error-Massage when survey is expired

More
3 days 22 hours ago #223629 by marion81
Please help us help you and fill where relevant:
Your LimeSurvey version: Free
Own server or LimeSurvey hosting:
Theme:

==================
Hi everybody,

Maybe someone can help me... My survey was successful and I want to end it by expiring. When I expire the survey and the customers click on the link to the survey they do not get a message that the survey has ended as expected but they get the message in the attached Screenshot. 

 

It's an error message inkluding my email address. This makes a very bad impression, besides I don't want my email address to be visible. I can't close the survey because of this.

Does anyone know this problem?

Thanks in advance...

Many greetings Marion 
Attachments:

Please Log in to join the conversation.

More
3 days 21 hours ago - 3 days 21 hours ago #223630 by Joffm
Hi,
if your survey is finished, why don't you just deactivate it (after having exported the responses)?

And as you did not answer the questions about the version and the hosting, it's a bit difficult.
Because of your "free" I suppose you mean the "Free"plan that is hosted at LimeSurvey GmbH. This should be version 5.2.7.
Is this correct?

Is there really this red border?
I do not see this in a LimeSurvey GmbH hosted 5.2.7. version.
 

Do you see anything if you hold the left button of your mouse and hover over the region between the ERROR and your email address.
By the way, it is not your  address but the address of the survey administrator.



Joffm


 


Volunteers are not paid.
Not because they are worthless, but because they are priceless
Attachments:
Last edit: 3 days 21 hours ago by Joffm.

Please Log in to join the conversation.

More
3 days 10 hours ago #223641 by jelo

if your survey is finished, why don't you just deactivate it (after having exported the responses)?
 

LimeSurvey needs an textbox which can be used to override the expired and deactivated error messages. Best would be an addtional URL redirection field.

 

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

Please Log in to join the conversation.

More
2 days 23 hours ago #223650 by tpartner
The error screen can be modified in the theme Twig files.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

Please Log in to join the conversation.

More
19 hours 32 minutes ago #223724 by marion81
Thank you for your answers. Thank you tpartner for the hint with the twig files. I think there could be the solution...

Please Log in to join the conversation.

Start now!

Just create your account and start using Limesurvey today.

Register now