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Incorrect URL embedded in Invitation Email
- antirit
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2 years 7 months ago #219789
by antirit
Incorrect URL embedded in Invitation Email was created by antirit
We have an issue which has popped up that when the invitations to a survey go out, the text displays the correct URL but the A HREF link is a completely different URL which is incorrect.
This is installed in a cpanel accoun that was migrated to a new server, could this be the cause?
How can we edit what is inserted as the URL.
The email footer shows this URL, which is correct.
Click here to do the survey:
https://polling.*****.org/index.php/767567?token=12345678901&lang=en
The actual HREF link if you click on it is:
<http://url2014.*****.org/ls/click?upn=actual text replaced *************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************>
Any ideas where we can look to find where it is getting this incorrect URL to embed?
Thanks!
This is installed in a cpanel accoun that was migrated to a new server, could this be the cause?
How can we edit what is inserted as the URL.
The email footer shows this URL, which is correct.
Click here to do the survey:
https://polling.*****.org/index.php/767567?token=12345678901&lang=en
The actual HREF link if you click on it is:
<http://url2014.*****.org/ls/click?upn=actual text replaced *************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************>
Any ideas where we can look to find where it is getting this incorrect URL to embed?
Thanks!
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2 years 7 months ago #219791
by antirit
Replied by antirit on topic Incorrect URL embedded in Invitation Email
Apologies, missed this info.
We are using Version 3.22.16+200519
We are using Version 3.22.16+200519
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2 years 7 months ago #219792
by antirit
Replied by antirit on topic Incorrect URL embedded in Invitation Email
I figured out if I use @@SURVEYURL@@ it eliminates the additional incorrect link, but I still don't know LImesurvey well enough to figure out why it is doing it in the first place.
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- DenisChenu
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2 years 7 months ago #219793
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Incorrect URL embedded in Invitation Email
You use a mail system adding this link to track user click link.
Not a LimeSurvey issue
Not a LimeSurvey issue
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The following user(s) said Thank You: antirit
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2 years 7 months ago #219797
by antirit
Replied by antirit on topic Incorrect URL embedded in Invitation Email
Thanks Denis,
Yes it was a sendgrid issue. Thank you for the assist. I didn't set this LimeSurvey instance up, so was coming in a bit blind. Appreciate the help.
Yes it was a sendgrid issue. Thank you for the assist. I didn't set this LimeSurvey instance up, so was coming in a bit blind. Appreciate the help.
The following user(s) said Thank You: DenisChenu
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2 years 7 months ago #219811
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Incorrect URL embedded in Invitation Email
In general : you can deactivate the url rewriting from SMTP offer.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.