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Incorrect URL embedded in Invitation Email

  • antirit
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2 years 7 months ago #219789 by antirit
We have an issue which has popped up that when the invitations to a survey go out, the text displays the correct URL but the A HREF link is a completely different URL which is incorrect.

This is installed in a cpanel accoun that was migrated to a new server, could this be the cause?

How can we edit what is inserted as the URL.

The email footer shows this URL, which is correct.

Click here to do the survey:
https://polling.*****.org/index.php/767567?token=12345678901&lang=en


The actual HREF link if you click on it is:  
<http://url2014.*****.org/ls/click?upn=actual text replaced *************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************> 
Any ideas where we can look to find where it is getting this incorrect URL to embed?

Thanks!
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2 years 7 months ago #219791 by antirit
Replied by antirit on topic Incorrect URL embedded in Invitation Email
Apologies, missed this info.

We are using Version 3.22.16+200519
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2 years 7 months ago #219792 by antirit
Replied by antirit on topic Incorrect URL embedded in Invitation Email
I figured out if I use @@SURVEYURL@@ it eliminates the additional incorrect link, but I still don't know LImesurvey well enough to figure out why it is doing it in the first place.
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  • DenisChenu
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2 years 7 months ago #219793 by DenisChenu
Replied by DenisChenu on topic Incorrect URL embedded in Invitation Email
You use a mail system adding this link to track user click link.

Not a LimeSurvey issue

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2 years 7 months ago #219797 by antirit
Replied by antirit on topic Incorrect URL embedded in Invitation Email
Thanks Denis,

Yes it was a sendgrid issue. Thank you for the assist. I didn't set this LimeSurvey instance up, so was coming in a bit blind. Appreciate the help.
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2 years 7 months ago #219811 by DenisChenu
Replied by DenisChenu on topic Incorrect URL embedded in Invitation Email
In general : you can deactivate the url rewriting from SMTP offer.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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