Survey Hangs after Submit

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3 months 1 week ago #219128 by fredc15
I have successfully created and activated a test survey.  When I click the "Submit" button the page hangs and does proceed to end of survey and end of survey page.

Any help is appreciated.

Thanks

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3 months 1 week ago #219134 by tpartner
Replied by tpartner on topic Survey Hangs after Submit
LimeSurvey version?

Can you attach an export (.lss file) of the test survey?

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

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3 months 1 week ago #219157 by fredc15
Replied by fredc15 on topic Survey Hangs after Submit
Hi thanks for the reply. I'm using version 3.27.13

I've also installed a template: survey-consulting.com/product/limesurvey-template-janus/

So, I'm going to go do a vanilla install on my development server and see if that works or hangs as well.

Thanks again for any help.
--Fred
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3 months 1 week ago #219188 by holch
Replied by holch on topic Survey Hangs after Submit
Do you use admin notifications?

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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3 months 1 week ago #219191 by tammo
Replied by tammo on topic Survey Hangs after Submit
Before doing a complete re-install, I would just try first using a core theme in stead of a custom theme. Could save some time.

Tammo


Tammo ter Hark at Respondage
For Limesurvey reporting, education and customized themes
respondage.nl
The following user(s) said Thank You: DenisChenu

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3 months 1 week ago #219203 by fredc15
Replied by fredc15 on topic Survey Hangs after Submit
I am not using admin notifications at the moment... should I?

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3 months 1 week ago #219204 by fredc15
Replied by fredc15 on topic Survey Hangs after Submit
thanks Tammo, i do my own hosting so its just a few clicks to install via cpanel. I want to rule out any modification.

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3 months 1 week ago #219212 by DenisChenu
Not related to development : moved.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.

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3 months 1 week ago #219241 by holch
Replied by holch on topic Survey Hangs after Submit

I am not using admin notifications at the moment... should I?


No, but if you would have, this could be one of the reasons why the survey hangs at the end. Not sure if this is still the case, but if you use admin notifications, but for whatever reason the sending of the email fails (e.g. email server down, blocked, etc), this could lead to problems with terminating the survey. But as you don't use it, we can rule that out as the problem.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The following user(s) said Thank You: DenisChenu

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3 months 1 week ago - 3 months 1 week ago #219270 by DenisChenu
Any plugins ?
On all surveys ?
Did you test with a survey with one question ?
Can we have a link with a sample survey ?

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
Last edit: 3 months 1 week ago by DenisChenu.

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