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Survey Hangs after Submit
- fredc15
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2 years 7 months ago #219128
by fredc15
Survey Hangs after Submit was created by fredc15
I have successfully created and activated a test survey. When I click the "Submit" button the page hangs and does proceed to end of survey and end of survey page.
Any help is appreciated.
Thanks
Any help is appreciated.
Thanks
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- tpartner
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2 years 7 months ago #219134
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Survey Hangs after Submit
LimeSurvey version?
Can you attach an export (.lss file) of the test survey?
Can you attach an export (.lss file) of the test survey?
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- fredc15
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2 years 7 months ago #219157
by fredc15
Replied by fredc15 on topic Survey Hangs after Submit
Hi thanks for the reply. I'm using version 3.27.13
I've also installed a template: survey-consulting.com/product/limesurvey-template-janus/
So, I'm going to go do a vanilla install on my development server and see if that works or hangs as well.
Thanks again for any help.
--Fred
I've also installed a template: survey-consulting.com/product/limesurvey-template-janus/
So, I'm going to go do a vanilla install on my development server and see if that works or hangs as well.
Thanks again for any help.
--Fred
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- holch
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2 years 7 months ago #219188
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Survey Hangs after Submit
Do you use admin notifications?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- tammo
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2 years 7 months ago #219191
by tammo
Tammo ter Hark at Respondage
For Limesurvey reporting, education and customized themes
respondage.nl
Replied by tammo on topic Survey Hangs after Submit
Before doing a complete re-install, I would just try first using a core theme in stead of a custom theme. Could save some time.
Tammo
Tammo
Tammo ter Hark at Respondage
For Limesurvey reporting, education and customized themes
respondage.nl
The following user(s) said Thank You: DenisChenu
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- fredc15
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2 years 7 months ago #219203
by fredc15
Replied by fredc15 on topic Survey Hangs after Submit
I am not using admin notifications at the moment... should I?
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2 years 7 months ago #219204
by fredc15
Replied by fredc15 on topic Survey Hangs after Submit
thanks Tammo, i do my own hosting so its just a few clicks to install via cpanel. I want to rule out any modification.
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- DenisChenu
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2 years 7 months ago #219212
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Survey Hangs after Submit
Not related to development : moved.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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- holch
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2 years 7 months ago #219241
by holch
No, but if you would have, this could be one of the reasons why the survey hangs at the end. Not sure if this is still the case, but if you use admin notifications, but for whatever reason the sending of the email fails (e.g. email server down, blocked, etc), this could lead to problems with terminating the survey. But as you don't use it, we can rule that out as the problem.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Survey Hangs after Submit
I am not using admin notifications at the moment... should I?
No, but if you would have, this could be one of the reasons why the survey hangs at the end. Not sure if this is still the case, but if you use admin notifications, but for whatever reason the sending of the email fails (e.g. email server down, blocked, etc), this could lead to problems with terminating the survey. But as you don't use it, we can rule that out as the problem.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The following user(s) said Thank You: DenisChenu
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- DenisChenu
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2 years 7 months ago - 2 years 7 months ago #219270
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Survey Hangs after Submit
Any plugins ?
On all surveys ?
Did you test with a survey with one question ?
Can we have a link with a sample survey ?
On all surveys ?
Did you test with a survey with one question ?
Can we have a link with a sample survey ?
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Last edit: 2 years 7 months ago by DenisChenu.
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