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Arabic letters appearing as question marks after saving

  • Georeorinc_191233
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3 years 8 months ago #216738 by Georeorinc_191233
Hi LS community! We are creating a survey for international participants but every time I type or paste Arabic letters, it turns into question marks after saving.

LS version: 4.1.2

Thanks for all your help!
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  • DenisChenu
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3 years 8 months ago #216770 by DenisChenu
In question text ?
Or answers by user ?

Maybe issue related to SQL ?

Denis

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3 years 8 months ago #216773 by DenisChenu

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.
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  • Georeorinc_191233
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3 years 8 months ago #216776 by Georeorinc_191233
Replied by Georeorinc_191233 on topic Arabic letters appearing as question marks after saving
Hi Denis. I was just starting to build the survey so the question marks were in the survey title, description, and questions. I'm a beginner here at LS too so not sure what SQL means. Thanks
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  • holch
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3 years 8 months ago #216783 by holch
SQL is usually referring to the database. If the database has the wrong setting, it might not accept some characters.

Where is your Limesurvey Installation hosted and who is responsible for the administration of it and server?

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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  • Georeorinc_191233
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3 years 8 months ago #216786 by Georeorinc_191233
Replied by Georeorinc_191233 on topic Arabic letters appearing as question marks after saving
Thanks Holch! It's hosted on our university's server and I might be able to contact someone in case admin changes are needed. Is there an article somewhere that talks about the 'right' setting to use?
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3 years 8 months ago #216787 by holch
I am not a server or database specialist, so I prefer not to make any recommendations there. I just remember that people with similar problems needed to adapt the database settings.

However, usually the adminstrators of university installations are very, let's say "conservative" when it comes to changes to the installation, especially those that would impact all users (like in this case).

Denis or Jelo might know better.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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