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IMAGES NOT SHOWING
- ledgands
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3 years 5 months ago - 3 years 5 months ago #208452
by ledgands
IMAGES NOT SHOWING was created by ledgands
HI
I recently installed Version 3.25.1+201124 on a Linux server
For some reason I just cannot get any images to show. Whether the main Limesurvey logo or any other logo.
I just wondered if I am missing something obvious.
I have checked all of the CHMOD on the directories and they seem to be in order. All of the images are named as they should be. When I inspect the page elements, the correct images are in the correct folder.
Weirdly, yesterday, it was all working just fine. I have made no adjustments or anything to the software or settings - but today I cannot get any image at all to show....and I've tried on 4 different computers using different browsers on different IPs.
I can see them when using Safari on my iPhone.
But I cannot see then when using Chrome on a laptop; or mac using safari or an iPad on its own ip using Safari.
Grateful for any help.
Thanks
I recently installed Version 3.25.1+201124 on a Linux server
For some reason I just cannot get any images to show. Whether the main Limesurvey logo or any other logo.
I just wondered if I am missing something obvious.
I have checked all of the CHMOD on the directories and they seem to be in order. All of the images are named as they should be. When I inspect the page elements, the correct images are in the correct folder.
Weirdly, yesterday, it was all working just fine. I have made no adjustments or anything to the software or settings - but today I cannot get any image at all to show....and I've tried on 4 different computers using different browsers on different IPs.
I can see them when using Safari on my iPhone.
But I cannot see then when using Chrome on a laptop; or mac using safari or an iPad on its own ip using Safari.
Grateful for any help.
Thanks
Last edit: 3 years 5 months ago by ledgands.
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- tpartner
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3 years 5 months ago #208455
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic IMAGES NOT SHOWING
Can you activate a small test survey and give a link here?
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- ledgands
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3 years 5 months ago #208457
by ledgands
Replied by ledgands on topic IMAGES NOT SHOWING
Sorry yes:
www.ukskillspartnership.org.uk/askme/
www.ukskillspartnership.org.uk/askme/index.php/843335?lang=en
There should be a logo on the top lefthand corner of the survey but it doesn't show?
If I right click on image placeholders, and view in a new tab, the image shows no issue at all.
thanks
www.ukskillspartnership.org.uk/askme/
www.ukskillspartnership.org.uk/askme/index.php/843335?lang=en
There should be a logo on the top lefthand corner of the survey but it doesn't show?
If I right click on image placeholders, and view in a new tab, the image shows no issue at all.
thanks
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- tpartner
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3 years 5 months ago #208458
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic IMAGES NOT SHOWING
Try clearing the assets cache in Configuration --> Global settings --> General.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- ledgands
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3 years 5 months ago - 3 years 5 months ago #208459
by ledgands
Replied by ledgands on topic IMAGES NOT SHOWING
Hi Tony. I have done that, but it made no difference.
I have cleared cache in browser and rebooted too.
this is puzzling.
Weird how it works on my iPhone on the same ip router but not on any other device on the same router or different.
I have cleared cache in browser and rebooted too.
this is puzzling.
Weird how it works on my iPhone on the same ip router but not on any other device on the same router or different.
Last edit: 3 years 5 months ago by ledgands.
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3 years 5 months ago #208482
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic IMAGES NOT SHOWING
My guess is the the iPhone is using a cached (in browser) version.
Do you have FTP access to the server? If so, what do you find in /tmp/assets/?
Try manually removing everything there except index.html.
Do you have FTP access to the server? If so, what do you find in /tmp/assets/?
Try manually removing everything there except index.html.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- ledgands
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3 years 5 months ago - 3 years 5 months ago #208483
by ledgands
Replied by ledgands on topic IMAGES NOT SHOWING
Hi Tony
Many thanks for the suggestion. But that did not work.
Weirdly if I right click on the image and view the image in a separate tab...and then close that tab down and refresh the Limesurvey page, the image I right clicked shows instead of the placeholder....but as soon as I leave that screen and go back to it - the image that was there is now gone again.
Many thanks for the suggestion. But that did not work.
Weirdly if I right click on the image and view the image in a separate tab...and then close that tab down and refresh the Limesurvey page, the image I right clicked shows instead of the placeholder....but as soon as I leave that screen and go back to it - the image that was there is now gone again.
Last edit: 3 years 5 months ago by ledgands.
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3 years 5 months ago #208486
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic IMAGES NOT SHOWING
To me this looks like problems on your server. When clicking on the second link to the survey I get this error message:
401: Unauthorized
We are sorry but you don't have permissions to do this.
You must be logged in to access to this page.
If you think this is a server error, please contact UK Skills Partnership.
So basically the files are probably not accesible to the public either...
401: Unauthorized
We are sorry but you don't have permissions to do this.
You must be logged in to access to this page.
If you think this is a server error, please contact UK Skills Partnership.
So basically the files are probably not accesible to the public either...
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- ledgands
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3 years 5 months ago #208488
by ledgands
Replied by ledgands on topic IMAGES NOT SHOWING
Hi I have activated this survey and so that 2nd link now works.
But the issue remains, logo logos or images will show?
But the issue remains, logo logos or images will show?
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3 years 5 months ago #208490
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic IMAGES NOT SHOWING
OK, so now the link to the survey works.
The images don't show, but the link to the image works, I can open the image (not sure why you make them download a logo with the size of 3313x1747 pixel though, a waste of bandwith and slowing the survey down unnecessarily, once the image would be shown in the survey, of course).
hmmmm
The images don't show, but the link to the image works, I can open the image (not sure why you make them download a logo with the size of 3313x1747 pixel though, a waste of bandwith and slowing the survey down unnecessarily, once the image would be shown in the survey, of course).
hmmmm
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3 years 5 months ago #208491
by ledgands
Replied by ledgands on topic IMAGES NOT SHOWING
The theme images folder is 755 chmod. The image files themselves are 644 - is this right?
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3 years 5 months ago #208493
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic IMAGES NOT SHOWING
What happens if you give the logo a name without spaces?
At the moment the browser shows this url for the logo:
www.ukskillspartnership.org.uk/askme/tmp...SP%20logo-%20RGB.jpg
I mean, in theory it shouldn't be a problem, but what happens when you call the file "UKSP_logo-RGB.jpg" instead of "UKSP logo- RGB.jpg"?
At the moment the browser shows this url for the logo:
www.ukskillspartnership.org.uk/askme/tmp...SP%20logo-%20RGB.jpg
I mean, in theory it shouldn't be a problem, but what happens when you call the file "UKSP_logo-RGB.jpg" instead of "UKSP logo- RGB.jpg"?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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