"Theme options" don't work in "Survey settings" menu

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3 weeks 1 day ago - 3 weeks 1 day ago #205844 by mikecesure
Hi everyone,

I have a problem with the Theme options entry under the Survey settings menu.
For any survey, independently from the theme chosen (at the moment, I am using only core themes), when I click on Theme options the relative view doesn't load.
If I try to open Theme options in another tab of the browser, the following error (also attached) is displayed:

500: Internal server error
Argument 1 passed to themeoptions::turnAjaxmodeOffAsDefault() must be an instance of TemplateConfiguration, null given, called in /homepages/40/d702414617/htdocs/clickandbuilds/LimeSurvey/application/controllers/admin/themeoptions.php on line 294


I already tried to check in the themeoptions.php file on line 294 to see whether I could figure out the problem, but I am afraid my PHP skills are too limited for such a task.

Has anyone any idea about what might be causing this issue? Potential solutions?
I can add that there has been no version update since I first installed LimeSurvey and that the error seems to have been there since the installation.


I am using a self-hosted LimeSurvey, version 4.1.13.

Thank you in advance for your help!
Mike
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Last edit: 3 weeks 1 day ago by mikecesure.

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3 weeks 22 hours ago - 3 weeks 22 hours ago #205857 by DenisChenu
It's a own theme ? Adapated from an older one ?
I think you can activate manual.limesurvey.org/Debug_mode and report the issue .

See next post :)

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
Last edit: 3 weeks 22 hours ago by DenisChenu.

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3 weeks 22 hours ago #205859 by Joffm
Hi,

4.1.13. is a rather early release.
I checked in 4.3.1. and saw no issue.

So you should update to the actual version (4.3.18 at the moment) and try again.

Joffm


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The following user(s) said Thank You: DenisChenu

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1 week 4 days ago #206419 by mikecesure
Hi! I have an update.

I finally updated to version 4.3.18. Unfortunately, the problem persists :(

Does anyone have any lead?

Thank you!
Mike

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3 days 19 hours ago #206782 by mikecesure

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2 days 20 hours ago - 2 days 20 hours ago #206803 by DenisChenu
Then:

DenisChenu wrote: It's a own theme ? Adapated from an older one ?
I think you can activate manual.limesurvey.org/Debug_mode and report the issue .

removed the strike :)

Just : can you activate Debug_mode to have more information on issue.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
Last edit: 2 days 20 hours ago by DenisChenu.

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