Screen jump when filling out short or long free text fields

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6 months 1 week ago #199855 by Saberein_232958
Hi,

we designed a survey with a limesurvey software hosted by the Leipzig University. During the test, we experienced a problem in terms of filling out short or longer free text fields. In some Browsers we have no problems to write our answers down but in some other browsers like Firefox 76.0.1 64-bit the screen “jumps” back to the top of the survey. Hence, it is very difficult to enter text without seeing it. It is also quite annoying for participants to scroll back to the question. Do you know the problem and do you have a solution for this problem?


Thank you very much.
Fabian

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6 months 1 week ago #199857 by Joffm
Hi, Fabian,

Which version of LimeSurvey do you use?
Which template do you use? Is it a customized template of your university?
How do you display your questions? "group by group", "question by question"?
And when does it "jump back"? When you start writing? When you click something?
What are some browsers and some other browsers?

As usual the best: Send an lss export of your survey.

I never saw this behaviour in Firefox, unless there is some other issue in your survey.

Joffm


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Not because they are worthless, but because they are priceless

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6 months 1 week ago - 6 months 1 week ago #199859 by Saberein_232958
Hi Joffm,

thank you for your answer. The example survey can be viewed here umfrage.uni-leipzig.de/index.php/16827 . The export is attached.
We display the questions group by group. Thereby, the screen jumps when one starts writing with respect to the questions 9 or 10 of the survey. I personally tried it with three browser and I do not have any problems (IE 11.1488, Firefox 72.0.2 (64-Bit), GC Version 83.0.4103.61 (Offizieller Build) (64-Bit) ).

Thank you.
Fabian
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Last edit: 6 months 1 week ago by Saberein_232958.

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6 months 1 week ago #199861 by Joffm
Hi,
tested your survey in Firefox 72, Firefox 76 and Chrome 81.

I could not reproduce this, and you can't reproduce it.
So it is really difficult to say anything.
Your survey is really straightforward.

So, you may try to split your first group, that the two text questions are displayed on a separate page.
Despite my opinion that it is better to show all your questions on separate pages.
Always avoid scrolling.

The only thing I am wondering about, is the setting of group relevance to "2".
Is there a reason to do this?
You know the relevance equation is usually a comparison with a result of TRUE or FALSE.
And the representation of FALSE is "0", and of TRUE "everything else, but not "0".
So your "2" is a valid equeation, I was just wondering.

And as far as I see the SPSS scale is at least ordinal, not nominal. ;)
But of course, if you use the default codes "A1", "A2", instead of numerical codes, it is really nominal.

One last thing: Why are you making it more difficult to answer than necessary?
I talk about the "hovering".
Instead of the scale (1-5), you could really write the text, or give an "open" explanation.
Same for your items.





Well, my opinion, the survey is yours.

Joffm


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Not because they are worthless, but because they are priceless
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The following user(s) said Thank You: Saberein_232958

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6 months 1 week ago - 6 months 1 week ago #199863 by Saberein_232958
Hi Joffm,

thank you a lot for your answer and your suggestions.

Best regards
Last edit: 6 months 1 week ago by Saberein_232958.

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6 months 1 week ago #200016 by holch
So you don't experience the problem, but someone else does?

Do they have any addons installed in their Firefox, for example? If so, deactivate them and try again.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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