Now imagine how frustrating it is for us that some admins do not update regularly. A lot of people are asking to solve things that have long being solved, just because the version they are using is outdated.
Help us to help you!
Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.