Add file on email template not working

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2 years 3 months ago #188241 by jumpyjumpy
Hi,

I'm trying to add file on email template and when I click on "add file" button it shows an empty window titled "choose file". Why this? Can't I add file on email template?

I'm using LimeSurvey Version 3.15.0+181008

I attach screenshot of the problem.

Thanks!
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2 years 3 months ago #188242 by DenisChenu
Seems there are an error with kcfinder.

1. Why not update to 3.17 since this error can be a bug fixed
2. Can you actovate debug mode manual.limesurvey.org/Debug_mode

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
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2 years 3 months ago #188243 by jumpyjumpy
I'm not admin of LimeSurvey platform, I'm just using it to create surveys.

Can you tell me how can admin fix this problem?
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2 years 3 months ago #188244 by DenisChenu
Nothing … you must see with the platform admin.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
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2 years 3 months ago #188247 by jumpyjumpy
I know, what may be the problem with kcfinder?
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2 years 3 months ago #188254 by DenisChenu
Didn't knownand unsure. But kcfinder have some issue

Check the commit history : github.com/LimeSurvey/LimeSurvey/commits/master

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
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1 year 8 months ago #195703 by ictfinance
Hi,
I met the problem on my instance. In my case this was due to the fact that my LS server is located behind a reverse proxy that serves requests on https, whereas communication between reverse proxy and my LS server is in http.
I had to add the following line to application/config.config.php within the components array:
'request'=>array(
'hostInfo'=>'surveys.mycompany.com',
),

Maybe you will meet another problem with KCfinder: you need to set the cookie domain in the config file of kcfinder. Edit /third_party/kcfinder/conf/config.php
In the 'cookieDomain' => "", line add your server url -> 'cookieDomain' => "surveys.mycompany.com",

Best regards.
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