Welcome to the LimeSurvey Community Forum

Ask the community, share ideas, and connect with other LimeSurvey users!

it seems that imagick is required, but imagick is not stable in PHP 7.2

zipmagic2008
Topic Author
Offline
New Member

More

5 years 10 months ago #188179 by zipmagic2008

it seems that imagick is required, but imagick is not stable in PHP 7.2 was created by zipmagic2008

My LimeSurvey version is 3.17.8-190722, installed on sugarhosts virtual host with php 7.2

When use resources function, I met such error:
Internal Server Error
is_file(): open_basedir restriction in effect. File(/opt/alt/php72/usr/share/pear/Imagick.php) is not within the allowed path(s): (/home/yffekupu:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp:/opt/alt/php52/usr/share:/opt/alt/php54/usr/share:/opt/alt/php55/usr/share:/opt/alt/php56/usr/share:/opt/alt/php70/usr/share)
An internal error occurred while the Web server was processing your request. Please contact the webmaster to report this problem.

I connected the tech support of sugarhosts, they told me that the imagick is not stable in PHP 7.2, so they disabled it, and suggest me to use GD instead. How can I fix the problem?

Thanks very much for any help.

The topic has been locked.

jelo
Offline
Platinum Member

More

5 years 10 months ago #188184 by jelo

Replied by jelo on topic it seems that imagick is required, but imagick is not stable in PHP 7.2

zipmagic2008 wrote: Internal Server Error
is_file(): open_basedir restriction in effect. File(/opt/alt/php72/usr/share/pear/Imagick.php) is not within the allowed path(s):

They block access to Imagick, but didn't removed or disabled it.
Check phpinfo() if GD is available in PHP. LimeSurvey requires a correct configured PHP.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

The topic has been locked.

zipmagic2008
Topic Author
Offline
New Member

More

5 years 10 months ago #188185 by zipmagic2008

Replied by zipmagic2008 on topic it seems that imagick is required, but imagick is not stable in PHP 7.2

The GD is enabled.

Attachments:

15669901741.jpg

The topic has been locked.

jelo
Offline
Platinum Member

More

5 years 10 months ago #188186 by jelo

Replied by jelo on topic it seems that imagick is required, but imagick is not stable in PHP 7.2

And Imagick will be shown too in the PHP info, right?

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

The topic has been locked.

zipmagic2008
Topic Author
Offline
New Member

More

5 years 10 months ago #188187 by zipmagic2008

Replied by zipmagic2008 on topic it seems that imagick is required, but imagick is not stable in PHP 7.2

No, Imagick is not shown in the PHP info.

The topic has been locked.

DenisChenu
Offline
LimeSurvey Community Team & Official Partner

More

5 years 10 months ago - 5 years 10 months ago #188190 by DenisChenu

Replied by DenisChenu on topic it seems that imagick is required, but imagick is not stable in PHP 7.2

Fix your opne_base dir before all : it's a server issue …

is_file(): open_basedir restriction in effect. File(/opt/alt/php72/usr/share/pear/Imagick.php) is not within the allowed path(s): (/home/yffekupu:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp:/opt/alt/php52/usr/share:/opt/alt/php54/usr/share:/opt/alt/php55/usr/share:/opt/alt/php56/usr/share:/opt/alt/php70/usr/share)

You ask the server to read on some directory but disable reading in this directory on the same time.

2 way to fix
1. Add /opt/alt/php72/usr/share/pear/ in allowed_path
OR
2. remove /opt/alt/php72/usr/share/pear/ from include_path

You can fix it (if server admin allow it)

Code:

if(!defined('YII_PATH')) {
    $tmpdir = ini_get('upload_tmp_dir') ? ini_get('upload_tmp_dir') : sys_get_temp_dir();
    set_include_path('.');
    ini_set('open_basedir',$tmpdir.PATH_SEPARATOR.dirname(dirname(dirname(__FILE__))));
}

at start of config.php

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.

Last edit: 5 years 10 months ago by DenisChenu.

The topic has been locked.

zipmagic2008
Topic Author
Offline
New Member

More

5 years 10 months ago #188236 by zipmagic2008

Replied by zipmagic2008 on topic it seems that imagick is required, but imagick is not stable in PHP 7.2

Thanks Denis for help. Did you mean that I should take the following 2 steps？
1、Add /opt/alt/php72/usr/share/pear/ in allowed_path OR remove /opt/alt/php72/usr/share/pear/ from include_path
2、Modify config.php

The topic has been locked.

DenisChenu
Offline
LimeSurvey Community Team & Official Partner

More

5 years 10 months ago #188238 by DenisChenu

Replied by DenisChenu on topic it seems that imagick is required, but imagick is not stable in PHP 7.2

No,

Best solution : fix server (the 1)
Alternative solution : if you don't have server configuration access : do the 2.

The #2 is if you don't have complete access to your server. You must contact your hoster for this issue, and see if hacking your server configuration can fix the issue (it can work or not …).

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.

The following user(s) said Thank You: zipmagic2008

The topic has been locked.