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I cannot access my saved survey

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6 years 3 days ago #188079 by Amirak6
Hello
I created a survey last week and then saved it to finish it later. I tried to open it today, I can find it in the list, but when i click on it, i get a blank page. There is no edit option on the list, and i tried clicking on the general settings, but i also get a blank page. How can i access my survey to finalize it and activate it
Thanks
Amira
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6 years 3 days ago #188086 by jelo
If you host your surveys with LimeSurvey GmbH you can ask the support directly.
If you host otherwise you might submit a bug report first. You will need to answer questions about your server and installed LimeSurvey version.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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6 years 2 days ago #188121 by Amirak6
My survey is hosted by limesurvey, can you tell me what the easiest way it is to get direct support please?
Thanks
Amira
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6 years 2 days ago #188123 by Joffm
Here in the menu "Support / Contact us"

Joffm

Volunteers are not paid.
Not because they are worthless, but because they are priceless
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6 years 2 days ago #188128 by holch
support @ limesurvey.org

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
The following user(s) said Thank You: Amirak6
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Moderators: tpartnerholch

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