Dear all,

I am referring to a problem that was already mentioned some month ago but with no feedback.

I have installed version 3.17.5+190604 of LimeSurvey. I'm trying to change the welcome and close text. I can see the preview under overview and it also appears in the survey, but I cannot edit it under text elements. They don't appear there, the text box is not active so it seams.

I had this problem before, after an update it was gone. Now, after an update it is back again.

Best regards

Check with a different browser to ensure it isn't a cache issue with your main browser.
Feel free to open a bugticket if you can reproduce the issue.
www.limesurvey.org/community/bug-tracker

Checked with another browser, problem still exists.

Reset asset cache in Global settings.
It must be resetted automatically but maybe ?

Resetting the cache did not help. It seems to be a general problem since the update. I cannot see and edit any question text.

F12 to show console on browser
F5 to reload
Search for error (or copy/paste all log inside code block)

Thank you for this hint and find attached the error log.

Error: [CKEDITOR.resourceManager.load] Resource name "default" was not found at " www.unbelieblable.de/limesurvey/tmp/assets/e0654fab/styles.js ". resourcemanager.js:211:11

Unfortunately I cannot interprete it but it seems files are missing since the update.

Can you activate debug mode and check again ?

I activated JS-Debug-Modus [Backend] and JS-Debug-Modus [Frontend] but this does not change the problem.

No (i didn't know purpose of this 2 settings and unsure it work …)

www.limesurvey.org/manual/Debug_mode

This disable assets system and we better see the file that broke.

Remind to activate request to see if you have 404 or 403 error .

I did another update to the newest version and the problem disappeared.

I have the same problem with the version 3.17.8+190722 ...

Wich version did you use?

Thanks!

Did you try to reset asset cache (on Global settings : there are a button)

Yes, and recive error 500... could I reset cache removing something using ftp?

Thanks!

Activate debug mode : www.limesurvey.org/manual/Debug_mode
Save the 500 error as HTML and send it to our mantis : www.limesurvey.org/community/bug-tracker

After you can try to delete directories inside /temp/assets/

Denis