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Send Invitation fails with "Forbidden" page

  • RixUK1
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5 years 10 months ago - 5 years 10 months ago #177921 by RixUK1
Send Invitation fails with "Forbidden" page was created by RixUK1
I have installed LimeSurvey on a cPanel server
I have created a survey with 3 questions
I have a CPDB with 3 participants
I have imported the 3 particpants to the survey
I am using the default templates

When I click "Send invitations" I get a page with one word "Forbidden" (see attached)

I have checked the SMTP settings and tried several SMTP servers and get the same result each time.
I have tried changing the permissions (as advised in the manual) and get the same result

The survey is NOT activated.
I tried with a previous survey that WAS activated and got the same result. I then deleted that survey and created a new one.

I have read the manual very carefully
I see that several other people have had the same problem but none of the ansers has helped me.

Any suggestions please?
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Last edit: 5 years 10 months ago by RixUK1. Reason: additional information
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  • holch
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5 years 10 months ago #177929 by holch
Replied by holch on topic Send Invitation fails with "Forbidden" page
Sounds like a permission problem to me. Check if your folder permissions are set correctly.

Did you install LS via Softalicious? Because we do not know what they do to Limesurvey so it might be a problem introduzed by Softalicious.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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  • RixUK1
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5 years 10 months ago #177936 by RixUK1
Replied by RixUK1 on topic Send Invitation fails with "Forbidden" page
Thank you for responding.
The permissions (for all folders) are currently 755. I changed them to 777 with the same result ("Forbidden").
Yes, it was installed via Softalicious.
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  • DenisChenu
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5 years 10 months ago #177950 by DenisChenu
Replied by DenisChenu on topic Send Invitation fails with "Forbidden" page
Something related to forbidden url … look at error log in cpanel.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.
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  • LouisGac
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5 years 10 months ago #177953 by LouisGac
Replied by LouisGac on topic Send Invitation fails with "Forbidden" page
It's clearly a server configuration problem, not related to LimeSurvey.
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  • RixUK1
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5 years 10 months ago #177955 by RixUK1
Replied by RixUK1 on topic Send Invitation fails with "Forbidden" page
Thank you for your response.
I get a blank error log - the mouse turns to a circle with a line through it.
I guess I need to contact the server provider....
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  • RixUK1
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5 years 10 months ago #177956 by RixUK1
Replied by RixUK1 on topic Send Invitation fails with "Forbidden" page
@LouisGac Not "clearly" enough for me. If the error occurs when I click a button in LimeSurvey, and an error occurs, it is reasonable to start looking there.
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5 years 10 months ago #177957 by LouisGac
Replied by LouisGac on topic Send Invitation fails with "Forbidden" page
well knowing that you're using cPanel, I guess you're using a VPS or a dedicated server... So your provider will probably tell you that you must configure it by yourself.
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5 years 10 months ago #178097 by RixUK1
Replied by RixUK1 on topic Send Invitation fails with "Forbidden" page
**SOLVED**
I have posted details here for anyone else with the same problem (and for me next time I create a survey).
Our web server provider found a rule in the web application firewall which was potentially identifying something in limesurvey as malicious.
They whitelisted two rules and the problem was resolved.
The following user(s) said Thank You: LouisGac
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