One of our participants had an issue when he was in the middle of doing the survey (it's about 30-40mins) on his Android phone, his browser accidentally closed. When he clicked on the link again (general link, NOT tokens), it took him back to the very beginning.
I thought cookies would allow him to continue to complete the survey. Is there anyway for him to get back into his partially complete survey? Is that something I need to enable and if so how do I do that?
Also is there something I can change to make it easier for participants who this happens to? I have the ability to save and return at a later time enabled but that's not helpful when their browser closes/crashes.
And i don't think it's a good way to update this by default. Data is saved in session, not elsewhere : i think it's a good solution.
If you have cookie more than session limit : need cookie consent page. And if there are cookie : you need a good solution for security purpose : cryp whole cookie system for reloading.
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