Hi,

I am running a survey which has a page with two fairly simple questions - a text field, and a multiple choice question - and the mulitple choice has 18 subquestions they can choose from. I have it set so they need exactly three selected (so minimum of 3 and maximum of 3), and so far over 100 people have completed the survey without an issue. However, at least three users have reported they cannot click on 'more than 2' - once they click two, they can no longer click on any more; but when I log in using their token I can see they have actually clicked 5 or 6. This same scenario has happened several times, and I'm guessing they are using older browsers - one user sent me a screenshot and the fonts in the screenshot were old Times New Roman style, rather than the new Raleway font I set it to use, which makes it look like an older browser not supporting new fonts. I'm wondering if there's some javascript or something in the multiple choice question that may not be supported on older browser, where if they choose a certain number (maybe to do with the max or min) it bugs out and won't show any more selections?

I'd really, really appreciate any help on this, I don't know the code behind these questions enough to figure out such a rarely occurring issue but my clients are really unhappy - thank you so much for any suggestions!


Edit: Forgot to mention, I am on Version 2.65.6+170615, thanks!

Hello beth193,

I'd advise you create a sample survey with just this question and template, activate it and send us the link.
So we can try to reproduce it.
Furthermore you should send this sample survey as *.lss.

And you changed the template

new Raleway font I set it to use

Can you reproduce it with the default template?


Thanks
Joffm

Thanks Joffm,

I will make a new survey with just that question like you've said; I'm not sure if it will help much as unfortunately I haven't been able to reproduce the problem at all, and I've tested on IE9-11, Chrome, Safari, Firefox - that's why I was hoping someone with some javascript knowledge or browser quirks might have some suggestions! I've never seen it before, and it's extremely rare (3 out of 100 at this point), but I can't get any further information from the users as to what system they're on or browser they're using - all I have to go off at this point is the screenshot where it's showing a default font rather than the one I specify in my template. So I haven't been able to reproduce this in my default template or without - but the changes to the template don't affect much, just fonts and colours and logos, and a little javascript for button names. If I could reproduce the problem with my template I'd test with the default for sure, but I haven't been able to yet!

Where should I send the .lss to - just upload somewhere and give you access to the download?

Thanks so much again for any help, I really appreciate it.



Edit: Here is the link to that question group in a sample survey: dev.surveys.run/index.php/289265?lang=en
It's just using the default template as the custom one has client specific info in there, company and team names in the logo etc. But as I said, I don't believe the template does much that would affect this one type of question - but if you have any ideas of what I can look for that would be fantastic

Hello beth193,

well, the only thing I could reproduce in a real IE7 (not emulation) was a destroyed layout. (screenshot)
Really obvious, because IE7 is not supported by bootstrap 3.

Sorry, I cannot say more.

Kind regards
Joffm

Thanks again for your help, I don't think it's that (they come from a site that relies on bootstrap 3 so I think they would have had more issues than this one) but I appreciate you looking at it!

The template I am using is based off the Newspaper template, and I did change the 'Check all that apply' section to be hidden by adding
.good{
display:none;
}
to the newpaper.css, I have changed this now to be .em_default.emtip.good just in case some of the ticks got given the 'good' class (but I don't see how!).

I guess I have one last question, if anyone knows anything - I wonder if it's related to the font not showing up? The font settings are at the very top of the newspaper.css file (and it uses the @font-face css for all different browser types), so if that's not loading I'm wondering if something is breaking the .css completely, and somehow hiding check/ticks when there's >2. If anyone has any ideas, or if there's anywhere I can go to ask (I'm happy to pay a support fee, I don't expect free help) please let me know!

Well,
if you include the font by
or directly from Google by
shouldn't make a difference, if everywhere the font-family is set to that font:
BTW: Nobody here expects a payment, but if you get a valuable help (which I unfortunately couldn't give), a donation to the project is appreciated.

Kind regards
Joffm

Yep I did it by the first method - and so I'm wondering what could cause that not to work? Because in their screenshot, it was definitely not the font I'm telling it to use (but whenever I look at the page on any browser it is). I wonder what could cause a .css file not to load for someone, and whatever that is maybe it's also breaking the checkboxes...

Edit: some further info, I just noticed I set the body font to Raleway in the template.css file, but in the news_paper.css file it's set to Georgia (which is what I think it showed up as in their screenshot, maybe) - so maybe if the template.css file isn't loading correctly that might somehow affect their multiple choice question? I have no idea really, I'm just a bit desperate for ideas. But if the body font is still Georgia, it mustn't be loading template.css (the Newspaper default theme uses the two .css files, not sure why) so maybe that is somehow breaking the multiple choice question as well (or whatever is causing it not to load template.css is breaking it)

Just in case anyone has the same issue in future, I wanted to post the solution that I (eventually) found - in my case it wasn't a limesurvey issue, but (surprise) an IE/Windows setting. Basically, the checkboxes are using fontawesome icons for the 'tick' - and there is a security setting in internet explorer to block font downloads, which prevents the tick from showing up for users under those security settings. There's also apparently a Windows 10 registry setting which does the same thing, but either way since I don't have control or access to my survey users' security settings, I just changed the css to 'colour in' a checkbox when it's ticked, and have a white tick for all users who can actually see the fontawesome icon. I eventually googled 'Internet Explorer font's not showing up' and found a whole bunch of results, with many different possible solutions/workarounds, but this seems to be a good enough fix for me for now!

beth193 wrote: Basically, the checkboxes are using fontawesome icons for the 'tick' - and there is a security setting in internet explorer to block font downloads, which prevents the tick from showing up for users under those security settings. There's also apparently a Windows 10 registry setting which does the same thing,

IE 11 has a setting to block web font download.

Allow font downloads - Determines if HTML font downloads are allowed.

technet.microsoft.com/en-us/library/bb457144.aspx

Windows 10 has settings to block fonts.

Blocking untrusted fonts helps improve your network and employee protection against font-processing-related attacks. By default, this feature is not turned on.

docs.microsoft.com/en-us/windows/threat-...rusted_fonts_feature

The result in Limesurvey can be the same. But the settings and there purpose are very different.

There is a header/cache issue with IE as well. Which sometimes causes the same trouble.
github.com/FortAwesome/Font-Awesome/wiki...d-icons-dont-show-up

stackoverflow.com/questions/31291414/fon...ng-in-other-browsers